Senior System Engineer (Security Clearance)

Key Responsibilities  Providing on-site support with desk-side troubleshooting, walk-up assistance, and support for meeting rooms/conferencing in the Kanata office.  Triage and resolve hardware, OS, network, and application issues with clear documentation.  Provision, configure, and maintain laptops; manage onboarding/onboarding and inventory.  Utelize systems and device management tools to ensure predictable resolution Ɵmes.  Escalate complex incidents and coordinate with Security, IT, and external vendors.  Update knowledge base articles and identify root causes for recurring problems.  Compliance: Support ISO-27001, UK Cyber Essentials, and NIST 800-53 through process hygiene and access controls.  Partner with Legal and Finance to manage vendor lifecycles, licensing, and supply chain integration.  Assist in moving toward a Zero-Trust architecture by maintaining device posture and access hygiene.