Senior Support Engineer

Element5 is looking for a highly motivated, technically exceptional Senior Support Engineer with deep expertise in Java/J2EE based microservices to join our support team. This role is ideal for professionals who don't just patch issues, but thrive on troubleshooting complex distributed system architectures, analyzing deep application logs, and collaborating closely with Technical Architects and Core Engineering to ensure permanent system reliability, scalability, and performance. The ideal candidate must possess advanced code-level debugging skills, a proactive site-reliability mindset, and a willingness to work in a 24/7 rotational shift environment, including night shifts . What We Are Looking For: 4–6 years of experience in Application/Production Support or Development with a strong lean toward production engineering. Bachelor’s degree in Computer Science, IT, or equivalent practical software engineering experience. Sound knowledge of Design patterns and SOLID Design Principles to ensure code-level patches and fixes are robust and scalable. Excellent debugging, root-cause analysis (RCA), and incident-handling capabilities. The ability to "over-communicate" with exceptional articulation and stakeholder management skills during high-pressure outages. An enhanced curiosity and a passion for automation—always looking for modern ways to solve legacy system problems.

Strong ownership mindset, attention to detail, and ability to thrive in a fast-paced environment. Willingness to work in rotational/night shifts to ensure continuous production uptime. Key Responsibilities: