Senior Staff Cloud Security Engineer – Office of the CISO

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention.

Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI‑native culture where technology and talent are unstoppable together, and we’re just getting started.

Job Description

ServiceNow’s Office of the CISO team leverages its diverse security background and expertise to help enhance ServiceNow’s security and communicate ServiceNow’s security features to the world. The team works closely with various departments in ServiceNow’s security organization and with sales, legal, IT, and product teams on security‑related topics. Most importantly, the Office of the CISO team works with prospects, customers, and partners to address questions related to the security of ServiceNow’s cloud‑based service.

This team values integrity, quality, expertise, precision, communication, and efficiency and is looking for a Cloud Security Professional with a broad security background and excellent communication skills. You will be a member of the AMS team of the Office of the CISO in English and French‑speaking countries. As a valued member of our esteemed team, you will assume the pivotal role of a Cloud Security Professional, ensuring unwavering support for the Sales Team in both pre‑ and post‑sales endeavors, expertly navigating questionnaires, addressing customer inquiries, conducting impactful security meetings, delivering compelling presentations at conferences, and providing invaluable support during Security Incidents and Investigations.

You will collaborate seamlessly with internal teams to resolve security issues, conduct thorough post‑mortems, spearhead structural or design changes to elevate the security posture of our cloud environment, and contribute to contract negotiations related to security terms. This role may require access to a Protected B cloud environment. The successful candidate must be eligible to obtain and maintain a Government of Canada Reliability Status under PSPC’s Contract Security Program.

Clearance is a condition of employment in this function. The company will sponsor and support the screening process through its designated Company Security Officer.

Key Responsibilities

• Lead multifaceted security conversations, primarily focused on Canada Finserv customers and prospects.
• Understand security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI.
• Support ServiceNow’s Sales Teams in Pre‑ and Post‑Sales efforts.
• Respond to prospect and customer questions related to security.
• Conduct security calls with customers.
• Respond to security questionnaires.
• Present and evangelize on AI and cloud adoption & assurance.
• Contribute to the overall messaging and positioning of the Security Office.
• Coordinate and manage end‑to‑end customer cloud security experience.
• Active participation in Security Industry forums, communities, and standards organizations.
• Participation in discussions & presentations with Partners and Customers.
• Investigate and understand cloud and AI threats.
• Escalation point for Security Incidents & investigations.
• Work with internal teams to resolve security issues arising from investigations and incidents and conduct post‑mortems to ensure issues are properly remediated.
• Propose & develop structural/design changes to advance the security posture of ServiceNow (Voice of the Customer).
• Lead cross‑functional teams to accomplish your goals.
• Contribute to contract negotiations related to security terms.

Qualifications

• Minimum 12 years experience in IT & 5 years in Cloud Security.
• Candidate must be eligible to obtain and hold a reliability status in Canada.
• Solid understanding of security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI.
• Expertise in OT security desired.
• Excellent communication and presentation skills (strong interpersonal and customer‑facing skills).
• Experience with Cloud Operations (either as a customer or provider) is required.
• Expertise in enterprise cyber defense techniques.
• Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent.
• A general understanding of ITIL and ITSM.
• Understanding of the sales life cycle.
• Expertise in threat analysis and enterprise cyber defense techniques.
• Deep understanding of Security Operations.
• Ability to articulate complex issues to executives and customers.
• Strong interpersonal skills.
• Self‑motivated and driven; ability to perform and excel with little supervision.
• Able to serve as an authoritative source on security.
• Excellent collaborator and teammate; Fluent in English. French speaking a plus.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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