Senior Solutions Engineer (Pre-Sales)

Roles & Responsibilities

Solutioning

• Understand customer billing models and configure Zenskar contracts, pricing, metering, and invoicing accurately.
• Translate complex business requirements into clear, structured Zenskar workflows and setups.
• Design solutions for complex B2B SaaS products, focused on outcomes rather than features.

Pre-Sales & Technical Discovery

• Run technical discovery with finance, RevOps, and engineering stakeholders. Understand their billing model, usage data, source systems, and rev rec requirements before anyone talks about features.
• Partner with Sales on live demos, sandbox setups, and RFP responses. Build demos tied to the prospect's real scenario, not a generic tour: set up metered plans, show usage ingestion and rated invoices, and point to where revenue is recognized.
• Design the integration. Map how usage flows from Postgres, Snowflake, or a warehouse into Zenskar, and flag idempotency, late-arriving events, and reconciliation risks before they become implementation problems.
• Own the technical win. Qualify the deal, separate champion from economic buyer, multi-thread to the CFO, and de-risk the build so nothing falls apart post-sale.

Business Case & Enablement

• Prepare business case documents and fill RFPs. Tie capability to a dollar saved or a risk removed, not a feature list.
• Create customer-specific solution documentation and clear handoff references when transitioning deals.
• Communicate clearly, simple enough for a CXO, precise enough for technical teams.

Internal Coordination

• Act as the voice of the customer internally, feeding structured patterns from discovery back to Product and Engineering.
• Raise and follow through on time-sensitive issues so momentum is never lost.

Key qualifications

• 5+ years total experience, with meaningful time in a hands-on technical role: solutions or sales engineering, forward-deployed engineering, data engineering, or backend and integrations work. Actual building, not support tickets.
• You can write real SQL comfortably (group by, window functions, date logic) and have built or debugged REST API integrations. You understand the difference between an API and a webhook without having to think about it.
• Vendor-side B2B SaaS product experience, ideally billing, payments, fintech, ERP, or data-infrastructure adjacent.
• You've been client-facing in a technical capacity: discovery, PoCs, demos, or implementation calls with real customers.
• Comfortable supporting enterprise-grade deal cycles and multi-stakeholder buying processes, with US or international customers.
• You can hold a credible conversation with a CFO and with an engineer on the same day.
• CS or engineering degree, or demonstrable equivalent shipped work.
• Experience at a small company (under 100 people, seed to Series A) is a plus, not a must.
• Willing to work US-overlap hours, roughly 6:00 PM to 2:00 AM IST to cover US afternoons, on weekdays.
• A sense of humor and the ability to not take yourself too seriously. We're building something hard, and that's more fun with people who can laugh at the chaos.