Senior Renewals Account Manager - German Speaking

About the Department

Renewals Account Managers, Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences.

The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.

Location

Lisbon, Portugal or Munich, Germany

What you'll do

As a Senior Renewal Account Manager, you will be responsible for owning and maximizing renewal value of Cloudflare’s largest Enterprise customers. You will do this by building and leveraging C‑level relationships and presenting and articulating ROI with key stakeholders.

You will use your strong business acumen and technical understanding to work alongside your account team to articulate business value and make compelling recommendations to customers.

You will leverage your experience to accurately plan, forecast, and prioritize work in order to maximize outcomes.

Additional responsibilities will include

• Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast
• Customer engagement from onboarding through the entire customer lifecycle
• Negotiate and execute renewal contracts in accordance with customer objectives
• Able to prioritize effectively to handle multiple deals at the same time
• Analyze data and leverage tools to identify opportunities and business value
• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings
• Develop and maintain long‑term relationships with stakeholders in your account portfolio.
• < 25% travel

Examples of desirable skills, knowledge and experience

• Fluency in German
• Minimum of 5 years of experience in Inside or Field sales or Renewal management
• 2+ years relative industry experience
• Expertise in SaaS retention and sales process
• Experience working with senior or C‑level customer stakeholders
• Excellent knowledge of value driven sales
• Excellent problem solving skills with the ability to creatively achieve resolutions
• Demonstrated ability to handle multiple tasks in an efficient and professional manner
• Strong communication skills both written and verbal and the ability to present to multiple different personas
• Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win‑win customer outcomes
• Bachelor’s Degree or equivalent experience is preferred

Compensation

For Germany based hires: Estimated annual salary is between €88,000 – €121,000.

For Portugal based hires: Estimated annual salary is between €63,000 – €87,000.

The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements.

This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on‑target incentive compensation that may be attained in this role under the Sales Compensation Plan.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Eligibility

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

EEO Statement

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.

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