Senior Product Manager

We are looking for a remote, full-time Senior Product Manager with 5+ years of product management experience to own the roadmap, strategy, and execution of a telephony and call center product. You will be responsible for owning the telephony and call center product, working closely with customers, stakeholders, engineering, and customer-facing teams to define priorities, communicate product updates, and support the continued evolution of the product.

The ideal candidate has experience with call center or contact center products, is comfortable working in a lean team environment, and can balance customer needs, business priorities, product innovation, bugs, and technical debt. This person should be able to work directly with customers in a strategic way, partner closely with engineering, and help support internal and external enablement.

Our client provides integrated software and marketing solutions for the hospitality industry, specializing in short-term rental management. Their platform provides vacation rental companies with an enterprise-class property management system integrating booking, guest communications, and financial reporting systems - all built with partner organization integrations in mind.

Responsibilities

• Determine customers' needs and desires through conversations with customers, internal teams with deep understanding of the users, and market research
• Own the roadmap and strategy for the telephony and call center product
• Collaborate with engineering to plan, build, and deliver new features and product improvements
• Work closely with engineering and stakeholders to understand and communicate trade-offs across technical debt, innovation, bugs, and modernization needs
• Build, analyze, and iterate on product requirements and development plans to bring new features and product enhancements to market
• Work directly with customers in a strategic capacity to understand their call center workflows, pain points, and communication needs
• Partner with internal stakeholders across the company to communicate product priorities, roadmap updates, and upcoming changes
• Support marketing with internal and external product enablement
• Help define and refine product requirements, user stories, tickets, and priorities in an Agile/Scrum environment, participating in product and engineering discussions to support alignment and delivery

Required Experience

• Excellent verbal and written English communication to engage both technical and non-technical audiences
• Experience with products that integrate with telephony platforms (VoIP, IVR, call routing, or similar)
• 5+ years in product management
• Experience with call/contact center workflows - inbound/outbound call handling, call recording, transcription, and AI-assisted voice tools
• Experience building or managing CRM platforms or CRM-adjacent tools (lead management, pipeline tracking, contact activity logging)
• Understanding of data privacy considerations around customer records and AI-processed call/lead data
• Experience managing products built on legacy or mixed-technology stacks (older APIs, deprecated integrations, incremental modernization)
• Ability to work closely with engineering on technical debt triage, deprecation timelines, and security remediation
• Comfortable translating legacy constraints into roadmap trade-offs for stakeholders
• Willingness to learn and work with AI-enabled product capabilities, including how to communicate their value and limitations to non-technical clients and internal stakeholders
• Familiar with Scrum or Agile methodologies

Desired Experience

• University degree
• Familiarity with hospitality, vacation rental, or property management verticals
• Understanding of SIP/PSTN infrastructure or vendor ecosystems (e.G., Twilio, Amazon Connect, Genesys)
• Experience with Jira and Confluence

Additional Information

• Knowing your ideas are heard and matter think big!
• You get to own your job and be recognized for your contributions
• Work with smart and creative people
• Making mistakes is human. Let's learn from them. Be transparent!
• We recognize you as an individual, with no presumptions or judgment. Be the extraordinary you!
• 15 days Paid Time Off (PTO), 1 floating day, 3 sick days, and designated national holidays
• Start: ASAP

About Velozient

We are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent that enjoys taking on challenging work, wants to grow their skills and experiences building software, and excels in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members.

If this type of opportunity excites you, then consider joining our team!