Senior Platform Services Analyst & Platform Services Analyst

Job Information Job Title: Senior Platform Services Analyst & Platform Services Analyst Job Requisition ID: 84643 Ministry: Technology and Innovation Location: Greater Edmonton or Calgary Area (Remote) Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: July 8, 2026 Classification Opted Out & Excluded Systems Analyst Level 2 Opted Out & Excluded Systems Analyst Level 3 Salary Systems Analyst 2: $3,189.98 - $4,379.96/ Biweekly ($83,258 - $114,316/ Yearly) Systems Analyst 3: $3,847.03 - $5,095.52/ Biweekly ($100,407 - $132,993/ Yearly) Role Responsibilities Platform Services Analyst As a Platform Services Analyst, you will contribute to the development, enhancement, and ongoing support of enterprise platform services. Working closely with technical teams and business partners, you will help implement solutions, maintain service reliability, and support the delivery of platform capabilities that enable government programs and services. Responsibilities Support platform development, configuration, upgrades, and enhancements.

Assist with implementing and maintaining platform services, tools, and technical documentation. Monitor platform performance and contribute to troubleshooting and issue resolution. Support service delivery while ensuring compliance with government standards, policies, and security requirements.

Participate in project initiatives, testing activities, and service improvement efforts. Collaborate with stakeholders to understand business needs and support effective technology solutions. Contribute to agile teams and support the successful delivery of platform-related projects and services.

Senior Platform Services Analyst As a Senior Platform Services Analyst, you will provide technical leadership for enterprise platform services, ensuring platform architecture, standards, and roadmaps support current and future business needs. You will lead complex initiatives, guide platform strategy, influence solution design, and collaborate with stakeholders across government to deliver secure, scalable, and sustainable technology solutions. Responsibilities Lead platform architecture, standards development, and strategic platform planning.

Provide expert advice on platform capabilities, solution design, and technology recommendations. Oversee platform upgrades, enhancements, and service improvements. Ensure platform services align with government standards, security requirements, and industry best practices.

Lead complex projects and cross‑functional initiatives involving multiple stakeholders. Drive operational excellence through monitoring, troubleshooting, service optimization, and continuous improvement. Mentor analysts, provide technical leadership, and support agile team delivery.

Future-Focused Skills Matter Success in these roles requires curiosity, adaptability, and a willingness to embrace emerging technologies. Knowledge of, experience with, and an interest in leveraging automation, data analytics, and artificial intelligence (AI) are critical to enhancing service delivery, improving efficiency, and supporting innovative digital solutions. APS Competencies Agility: Proactively incorporates change into processes.

Creates opportunities for improvement. Is aware of and adapts to changing priorities. Remains objective under pressure and supports others to manage their emotions.

Proactively explains impact of change on roles and integrates change in existing work. Readily adapts plans and practices. Build Collaborative Environments: Collaborates across functional areas and proactively addresses conflict.

Encourages broad thinking on projects and works to eliminate barriers to progress. Facilitates communication and collaboration. Anticipates and reduces conflict at the outset.

Credits others and gets talent recognized. Promotes collaboration and commitment. Develop Networks: Leverages relationships to build input and perspective.

Looks broadly to engage stakeholders. Open to perspectives towards long‑term goals. Actively seeks input into change initiatives.

Maintains stakeholder relationships. Creative Problem Solving: Engages the community and resources at hand to address issues. Engages perspective to seek root causes.

Finds ways to improve complex systems. Employs resources from other areas to solve problems. Engages others and encourages debate and idea generation to solve problems while addressing risks.

Systems Thinking: Considers inter‑relationships and emerging trends to attain goals. Seeks insight on implications of different options. Analyzes long‑term outcomes, focus on goals and values.

Identifies unintended consequences. Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders. Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long‑term capability of yourself and others.

Qualifications For Systems Analyst 2 University graduation in Computer Sciences, Information Technology or a related field. 2 years of related experience. Equivalencies A related two‑year diploma in computer technology or a related discipline from a recognised postsecondary institution and four (4) years related experience; or A related one‑year certificate from a recognised institution and five (5) years related experience. For Systems Analyst 3 University graduation in Computer Sciences, Information Technology or a related field. 4 years of related experience.

Demonstrated experience leading large‑scale, complex projects and strategic initiatives from planning through to successful delivery. Proven experience leading and empowering diverse teams of professionals to achieve high‑performance outcomes and organisational objectives. Equivalencies A related two‑year diploma in computer technology or a related discipline from a recognised postsecondary institution and six (6) years related experience; or A related one‑year certificate from a recognised post‑secondary institution and seven (7) years related experience.

Required For Both The Positions Experience supporting a broad range of enterprise technologies and platforms. Experience supporting application infrastructure and/or software development environments. Experience facilitating changes to business processes and policies to meet evolving operational requirements.

Knowledge of Alberta Government goals, strategies, priorities, and initiatives, particularly as they relate to Technology and Innovation. Knowledge of ministry mandates, business plans, and operational objectives. Knowledge of privacy, security, and information management legislation and standards.

Proficiency with standard business productivity and collaboration software. Assets Certification in ServiceNow, Microsoft Dynamics, NICE inContact, or other equivalent enterprise platform technologies ITIL Foundation certification. Certification in SAFE, Scrum, or other Agile methodologies.

Broad understanding of enterprise technical environments and system interdependencies. Experience using artificial intelligence (AI) tools and technologies in a business environment is preferred. Experience in developing professional presentations, training materials, and delivering effective training sessions.

Strong verbal and written communication, consultation, presentation, and stakeholder engagement skills. Ability to communicate complex technical concepts to diverse audiences, including senior leaders. Strong analytical, critical thinking, problem‑solving, troubleshooting, and decision‑making skills.

Sound technical aptitude and business acumen, with the ability to balance business needs and organisational objectives. Proven ability to collaborate effectively, build strong relationships, mentor team members, and support continuous improvement. Ability to manage competing priorities and deliver high‑quality results within established timelines.

Notes Term of Employment: Permanent, Full‑time positions Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday Location: Greater Edmonton or Calgary area (Remote). These positions are eligible for remote work within the Greater Edmonton or Calgary areas; candidates must reside in one of these locations to be considered for remote work eligibility. Final candidates may be required to undergo a security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. Additional Information Working for the Alberta Public Service: https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx Public Service Pension Plan (PSPP): https://www.pspp.ca Management Employees Pension Plan (MEPP): https://www.mepp.ca Alberta Public Service Benefit Information: https://www.alberta.ca/alberta-public-service-benefits Professional learning and development: https://www.alberta.ca/professional-development-support-directive Research Alberta Public Service Careers tool: https://researchapscareers.alberta.ca Positive workplace culture and work‑life balance. Leadership and mentorship programs. #J-18808-Ljbffr