Senior Escalations Software Developer

Become a key player in optimizing supply chain software as a Senior Escalations Developer. Utilize your coding skills to enhance customer solutions and resolve complex issues in a hybrid work model. In this role, you'll be part of a dedicated Escalations Team, focused on delivering high-quality support for intricate customer challenges.

Your responsibilities include debugging code, collaborating with development teams, and utilizing advanced troubleshooting techniques to ensure product performance. This dynamic position is perfect for those who thrive on technical challenges and fostering positive customer relationships. Key Responsibilities: • Triage and resolve complex customer escalations • Partner with engineering for end-to-end defect remediation • Troubleshoot diverse customer configurations • Maintain high-quality product reliability • Mentor junior developers in best practices Requirements: • 7+ years of relevant experience • Proficient in C++, C#, or similar languages • Familiarity with system-level software • Level 3 customer support experience • Excellent communication skills Drive customer success and enhance software efficiency through innovative problem-solving in this technical role. #J-18808-Ljbffr