Senior Email Deliverability Consultant

Overview

In this role, you guide customers and internal teams on email deliverability, translating technical insights into actionable improvements. You will partner with Customer Success, Support, Sales, and Growth to refine strategies and optimize clients’ email programs. You’ll conduct audits, troubleshoot issues, and lead IP warming and reputation enhancement for high-profile brands.

This is an opportunity to shape how brands engage customers through Braze’s email infrastructure while supporting team growth and customer education.

• Competitive compensation (potential equity)
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Medical, dental, vision, life, and disability coverage
• Fertility benefits and equal paid parental leave
• Professional development with career pathing and learning stipend yearly learning stipend? (paraphrase)

• Provide deliverability support to customers and internal teams
• Manage and prioritize tickets for deliverability troubleshooting and strategy
• Serve a portfolio of customers with Deliverability Services Consulting entitlement
• Conduct in-depth investigations, reviews, and audits of sending practices
• Assist customers with blocklists, spam traps, and ISP issues
• Coordinate IP warming schedules and monitor warming progress
• Monitor and improve sending reputation through metrics analysis
• Deliver long-term strategic deliverability planning for high-visibility brands
• Participate in strategic projects to mature processes, product, and customer education

• 3–4 years delivering deliverability services at ESP, agency, or large brand
• Strong knowledge of deliverability concepts and industry best practices
• Experience identifying and remediating deliverability issues and presenting findings to customers
• Polished, articulate communicator and ambassador for the team and company

• client-facing communication
• collaboration across teams
• proactive problem solving
• deliverability concepts
• IP warming planning and monitoring
• blocklists and spam traps troubleshooting