⚡ New
Senior Customer Success Manager - AI Tools
Softweb Resourcing
CambridgeFull-timeMid LevelOn-site
Job Description
Overview
In this role you help engineers at leading tech companies maximize value from pioneering AI tools. You’ll collaborate closely with cross-functional teams to support retention and growth, turning customer insights into action. You’ll work in a collaborative Cambridge-based team that values transparency and growth, with opportunities to travel globally.
This position offers equity and a strong culture as you shape how customers derive value from advanced AI solutions.
Pay / Benefits- equity
- hybrid Cambridge role
- travel opportunities
- competitive compensation (50k-70k DOE)
- Drive happiness, retention, and growth for customers
- Collaborate with engineers and other technical stakeholders
- Proactively contribute to shaping the CS function and processes
- Support customers in extracting maximum value from AI tools
- Engage across global accounts with travel as needed
- Experience as a Customer Success Manager with technical stakeholders (software engineers)
- Confidence working with software products and technical end-users
- Empathy and resilience with a customer-first mindset
- Strong relationship-building and action-orientation
- Empathy
- Resilience
- Relationship-building
- Proactivity
- AI tools/LLMs familiarity
- Experience with software products and technical end-users
Posted Today