Senior Client Manager

Senior Client Manager

Charles River focuses intently on delivering market leading and feature rich technology wrapped in an exceptional client service experience. As a Senior Client Manager, you will be responsible for client satisfaction, retention and growth by ensuring the effective delivery of Charles River IMS projects, support and services while working closely with client senior leaders to ensure strategic alignment and strong, long‑term partnerships.

Senior Client Managers serve a dual purpose – advocating for our clients within Charles River; and serving as a trusted advisor and direct point of contact for the client.

Responsibilities

• Ensuring a high touch engagement model with clients, including regular onsite visits, project status calls and executive engagements
• Developing relationships with senior client personnel to gain understanding of client strategy and CRD’s alignment to achieving their strategy
• Sustaining a strong understanding of the Charles River IMS and keeping up-to-date with current functionality, offerings and upgrades
• Maintaining frequent communication and collaboration with internal client account teams and business units
• Establishing long‑term, strategic objectives for each client and measuring success against account plan goals
• Maintaining awareness of market and industry trends and news relevant to CRD and client base
• Proactively ensuring effective client issue resolution, project delivery, response to information requests, and collaboration with other CRD teams
• Assisting the internal Sales team to identify and foster revenue opportunities including additional application modules and services, training or services

What we value

• Demonstrable strong communication and presentation skills, including the ability to articulate and present issues, options and resolutions verbally and in writing
• Ability to foster strong relationships across client organizations, with senior managers and key decision makers in large and small firms, including good personal and working relationships with end users
• Strong analytical and problem‑solving skills
• Ability to multi‑task and successfully manage simultaneous priorities
• Proven organizational skills with attention to detail, including strong project management skills
• Self‑motivated with the ability to operate independently and as a member of a team

Education & Preferred Qualifications

• BA/BS degree in Finance, Technology or relevant discipline
• 15 years’ experience within the Financial Services / Software industry, preferred experience in Relationship Management, Professional Services or similar functioning role

Additional Requirements

• Ability to travel to client sites 20% – 40% per calendar year

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.