Senior Business Analyst

Location: Eastern Townships (Sherbrooke area) or Greater Montréal

Work model: Hybrid (flexible on-site presence depending on location)

Here’s what we do and why we do it.

Simply put, we work together to simplify businesses' IT with cloud technology so they can focus on what really matters—making people's lives better. Discover how we do that here: www.sherweb.com/about/

Here’s how you will contribute to the success of the company

As a Senior Business Analyst within the Operational Efficiency team, you will help enable scalable growth across Sherweb by driving cross-functional initiatives and aligning business priorities, systems, and processes. The Operational Efficiency team plays a key role in bringing structure and clarity to complex, cross-team challenges, ensuring that business priorities are translated into actionable, scalable solutions. The team partners closely with senior leadership to enable informed decision-making and drive measurable business outcomes across the organization.

In this role, you will partner directly with senior leaders to shape, prioritize, and deliver initiatives across Customer Support and Marketing, balancing customer experience, operational efficiency, and business outcomes. In this role you will regularly interact with senior management, focused on driving clarity, alignment, and measurable impact in complex environments.

Here’s what your day-to-day will look like in this role.

• Partner with senior stakeholders to define problems, shape priorities, and guide decision‑making
• Lead requirements and analysis with a focus on business outcomes and value delivery
• Drive alignment across teams with competing priorities (e.g., customer experience vs speed, operational readiness)
• Facilitate discussions by articulating trade-offs and recommending solutions
• Translate complex insights into clear, executive-level communications
• Analyze workflows, systems, and data to identify root causes and improvement opportunities
• Evaluate and support the implementation of solutions, including systems, integrations, and process changesAct as a strategic liaison between business and technical teams

Here’s what you need to have and master to get the job.

If you have at least half, we'd love to hear from you.

• Minimum 5+ years of experience in a senior Business Analyst role
• Proven experience operating in complex, cross‑functional environments
• Strong experience working directly with senior stakeholders and decision‑makers
• Demonstrated ability to lead discussions, influence decisions, and facilitate alignment
• Excellent analytical and problem‑solving skills, with the ability to structure complex issues
• Strong ability to synthesize and communicate insights at an executive level
• Experience managing competing priorities and trade‑offs across multiple stakeholders
• Solid experience in business analysis practices (requirements, process modelling, workshops, etc.)
• Experience working with enterprise systems of record, including CRM, ERP, and customer support platforms, with an understanding of data flows and integrations
• Strong interpersonal and facilitation skills, with a collaborative and pragmatic approach
• Bachelor's degree in computer science, Business Administration, or a related field
• Fluency in both official languages (French and English)

Benefits of working at Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

• A friendly and diverse work culture with inclusion and equality at the heart of our actions
• State‑of‑the‑art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds

A flexible total compensation offer

• A base salary ranging between $81,000 and $116,000 annually
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund option
• A monthly home internet allowance

Considerable growth opportunities

• A career path with opportunities to learn and grow
• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: “Sherweblife” — a rich calendar of activities that allow us to gather virtually and face‑to‑face throughout the year.

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English‑speaking clientele at all times.

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