Senior Business Analyst

Job Description Collaborate with the delivery team to understand client and user needs and requirements and participate in designing appropriate solutions. Refine scope and requirements, align priorities and backlog items, and produce artefacts such as Process Flows, Customer journey maps, and User Stories, while defining functional, non‑functional, and operational needs. Apply a user‑centric approach, working with research and design team members to test solutions with wider user groups and participate in Show & Tells for stakeholders.

Assist the team in preparing for assurance and quality gates, always focusing on delivering the right quality on time and on budget. Qualifications Demonstrable experience in Agile delivery teams and using Agile tools. Demonstrable experience as a Business Analyst, investigating, assimilating, and analysing needs, constraints and problems, and documenting outcomes in clear, simple language.

Experience working within Public Sector or Central Government. Demonstrable analytical skills, including stakeholder management, building relationships, and collaborating as a team. Experience working with Product Owners to groom product backlogs and produce meaningful Epics/Stories consumable by technical teams.

Experience in process modelling and customer journey mapping, and assisting in user testing. Experience with tools and technologies required of a BA, e.g. Confluence, Jira, Visio, Mural, Miro, etc.

Understanding of Service Maps and targeting operating models to align outputs and outcomes. Right to work in the United Kingdom. Knowledge of GDS or DSS frameworks is desirable.

Benefits Hybrid working model with some flexible working. 25 days' holiday. Private medical health care via Vitality. Pension contribution and life assurance.

Professional certifications supported as part of learning and development. Range of retail discounts covering restaurants, supermarkets, travel, leisure, and health and well‑being services. Access to Employee Resource Groups for diverse backgrounds, providing a platform for connection, learning, and support.

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