Senior Analyst - APAC Client Management Services (CSDM-SG)

Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with around 3,000 locations in more than 50 markets.

The Group has over 180,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.

For more information, visithttps://www.mufg.jp/english

Client Services and Data Management is part of Middle Office Department provides exceptional customer service to the global corporate portfolio by managing and resolving a broad range of complex customer needs involving various investment banking products and market segments. This requires a high level of responsiveness to internal and external customer requests and strong critical thinking ability as work is performed without substantial direction after initial training.

Job Responsibilities:

• The candidate will be supporting the Client Service and Data Management activities for Global Corporate and Investment Banking in Singapore and responsible for day-to-day business transactions and customer service matters;
• Support rendered is expected to expand to covering wider APAC region;
• Daily tasks including booking of loans, deposits, transaction clearance on sanction screening, and resolving booking and settlement issues;
• Assist in making sound decisions regarding customer requests balancing risk with opportunity;
• Proactively assist with complex customer service needs for a one-stop customer service experience;
• Evaluate customer service issues by identifying root causes and making recommendations for process improvement;
• Maintenance of staticdata including customer information, RMA establishment and hold code management, update change of authorised person, facilitate exceptional handling approval and preferential pricing treatment;
• Liaison with internal departments on new workflow, reporting and administrative function;
• Ensure high data quality, participate in data clean-ups and validation exercises;
• Assist with special projects and implementation of department initiative as appropriate;

Job Requirements:

• Minimum 5 to 8 years of experience in the client service / support role within corporate and/or investment banking.
• Some knowledge in corporate banking products and services such as interest rate, loans and deposit, foreign exchange, trade finance, remittance and relevant documentation;
• Other qualities sought include problem solving, interpersonal skills, the ability to work independently and under time pressure, multi-tasking while maintaining attention to details and high accuracy; ability to analyse and interpret data;
• Challenge the status quo and adaptability to change, balance with strong team spirit and strict compliance culture;
• Experience in customer service especially in handling large corporates and multinational companies are added advantage;
• Must be able to work Singapore working hours (6.45am 3.45pm IST);