Senior Account Manager

Location: 2375 Skymark Ave, Mississauga, L4W 4Y6, ON

Commercial Insurance Advisor (Client-Focused / Growth-Oriented)

About the Opportunity

We’re looking for a driven and relationship-focused Commercial Insurance Advisor to join our growing team. In this role, you’ll manage a significant book of business, support client retention, and play a key role in driving new revenue through strategic account growth and cross-selling opportunities.

What You’ll Do

• Lead by example—champion company values while delivering exceptional client service and driving retention across a large or priority book of business
• Identify and pursue new business opportunities by expanding existing client relationships and supporting cross-selling initiatives
• Contribute to annual organizational growth by continuously building and developing your client base
• Partner with Senior Advisors to ensure full accountability for client insurance programs, including identifying and addressing coverage gaps
• Act as a trusted advisor to clients on risk and insurance solutions, with mentorship from senior leadership
• Build and maintain strong networks by actively participating in industry and community events with a focus on business development
• Develop long-term client relationships through consistent, high-quality service and proactive communication
• Lead client interactions including information gathering, ongoing communication, and relationship management with key stakeholders and decision-makers
• Prepare and support mid-year and renewal reviews in collaboration with Senior Advisors
• Manage the marketing process for your book of business and work closely with internal teams to deliver seamless service
• Participate in strategy, pre-renewal, renewal, and new business meetings
• Maintain direct relationships with insurers and support negotiations as needed
• Ensure compliance with internal policies, procedures, and industry standards
• Take on additional responsibilities as required

What You Bring

• Proven experience in commercial insurance (required)
• Level II license (required); advanced designations such as CIP, CRM, or CAIB are considered an asset
• Post-secondary education or equivalent industry training, with a demonstrated commitment to continuous learning
• Strong understanding of commercial insurance products, policy wordings, and coverage across key industry sectors
• Solid business acumen paired with a natural sales mindset and consultative approach
• Exceptional relationship-building skills with a strong focus on client experience and service excellence
• High level of professionalism, diplomacy, and communication skills
• Proficiency in Microsoft Office; experience with EPIC or similar broker management systems is an asset

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