Security Operations Manager

⭐SECURITY OPERATIONS MANAGER LEICESTER Upto £38,000k We are seeking a highly capable and experienced Security Operations Officer to lead the day-to-day delivery of security operations at a flagship shopping centre in the East Midlands. This is a pivotal role responsible for ensuring a safe, secure, and welcoming environment for all visitors, tenants, and stakeholders. The successful candidate will be a strong operational leader with proven experience managing large teams, delivering high standards of security, and supporting strategic and business continuity objectives.

YOUR RESPONSIBILITIES... Oversee the daily delivery of all security operations across the centre Ensure effective deployment of security personnel and resources Maintain a safe and secure environment for customers, retailers, and staff Monitor and continuously improve operational performance standards Lead on emergency planning and response procedures Act as a key point of contact during incidents and major events Support and test business continuity and disaster recovery plans Provide line management to Operational Team Leaders and Control Room Supervisors Lead, motivate, and develop a large, multi-disciplinary security team Conduct performance reviews, coaching, and succession planning Foster a positive, inclusive, and high-performance team culture Identify training needs and ensure all staff are fully trained and compliant Deliver and support ongoing development programmes Ensure adherence to SIA licensing requirements and industry best practice Oversee control room operations, including CCTV monitoring and incident response Ensure compliance with relevant legislation and data protection requirements Maintain integrity, confidentiality, and proper use of surveillance systems Manage third-party security contracts and external service providers Build strong relationships with retailers, local authorities, and emergency services Act as a key liaison for all security-related matters Ensure full compliance with health & safety legislation and site policies Conduct risk assessments and ensure mitigation measures are implemented Promote a strong safety culture across the team Deliver a customer-first approach to security operations Ensure all interactions with the public and stakeholders reflect professionalism and care Support a welcoming and inclusive environment within the centre Contribute to the development and delivery of security strategies Support long-term planning, risk management, and resilience initiatives Drive continuous improvement and innovation within the security function ESSENTIAL SKILLS AND QUALITIES... Proven experience in a senior security operations role, ideally within a retail or high-footfall environment Demonstrated experience managing and developing large teams Strong knowledge of security operations, including CCTV systems Valid SIA Licence (essential) Solid understanding of health & safety, compliance, and risk management Experience in emergency planning and incident management Knowledge of business continuity and disaster recovery principles Understanding of data protection and information security requirements Excellent leadership, communication, and stakeholder management skills Strong customer service ethos with the ability to engage with diverse audiences ABOUT YOU...

Professional, confident, and resilient under pressure Proactive and solutions-focused High attention to detail and integrity Strong decision-making and problem-solving abilities Committed to continuous improvement and excellence WHATS ON OFFER... Opportunity to work at a prestigious, high-profile retail destination A leadership role with real impact on safety and customer experience Ongoing professional development and career progression If you enjoy working fast paced enviornments, please send your CV to [email protected]