Salesforce Engagement Manager – Healthcare | Location: Remote (US) | Experience: 8+ Years

Salesforce Engagement Manager – Healthcare

Location: Remote

Experience: 8+ Years

Employment Type: Contract

Shift Timing: US Central Time (CST/CDT) (Candidates must be comfortable working in the US Central Time Zone.)

Position Summary

We are seeking a highly motivated Salesforce Engagement Manager to lead strategic healthcare client engagements and drive successful delivery of business transformation initiatives. This role will serve as the primary relationship owner for healthcare clients, ensuring alignment between business objectives, technology solutions, and measurable outcomes.

The ideal candidate brings a combination of healthcare industry expertise, client engagement leadership, program delivery experience, and familiarity with Salesforce-based solutions. Experience with Provider Data Management, Provider Network Operations, Credentialing, Provider Directory, or related healthcare domains is highly desirable.

This is a client-facing leadership role focused on relationship management, delivery oversight, strategic consulting, and customer success rather than hands-on Salesforce configuration or development.

Key Responsibilities

Client Engagement & Relationship Management

• Serve as the trusted advisor and primary point of contact for healthcare clients.
• Build and maintain executive-level relationships with business and technology stakeholders.
• Facilitate strategic discussions to align client objectives with solution roadmaps.
• Drive customer satisfaction, adoption, and long-term partnership growth.
• Lead executive steering committees, business reviews, and governance meetings.

Program & Delivery Leadership

• Oversee multiple healthcare transformation initiatives and Salesforce-related programs.
• Partner with implementation teams to ensure successful project delivery.
• Manage scope, risks, dependencies, and stakeholder communications.
• Ensure delivery aligns with contractual commitments, timelines, and client expectations.
• Coordinate across product, engineering, consulting, and operational teams.

Healthcare Domain Consulting

• Advise clients on best practices related to healthcare operations and business processes.
• Support initiatives involving:
• Provider Data Management
• Provider Network Management
• Provider Enrollment & Credentialing
• Provider Directory Accuracy & Compliance
• Payer Operations
• Member and Provider Experience
• Translate business requirements into strategic solution recommendations.

Customer Success & Growth

• Drive value realization and measurable business outcomes.
• Identify opportunities for process improvement and solution expansion.
• Partner with sales and account teams to support renewals and growth initiatives.
• Develop long-term engagement strategies and client success plans.

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, Information Systems, or a related field.
• 8+ years of experience in healthcare consulting, healthcare technology, customer engagement, program management, or client services.
• 5+ years leading complex client-facing engagements.
• Experience working with healthcare payers, provider organizations, healthcare technology vendors, or healthcare consulting firms.
• Strong executive communication and stakeholder management skills.
• Demonstrated success managing cross-functional teams and large-scale initiatives.
• Ability to translate business needs into technology-enabled solutions.

Preferred Qualifications

• Experience with Salesforce platforms, including:
• Salesforce Health Cloud
• Salesforce Service Cloud
• Salesforce Experience Cloud
• Salesforce Sales Cloud
• Salesforce certifications are preferred but not required.
• Experience with Provider Data Management (PDM), Provider Directory, Credentialing, or Network Management solutions.
• Familiarity with healthcare regulatory and compliance requirements.
• Experience leading SaaS implementation programs.
• Exposure to AI-enabled healthcare workflows and digital transformation initiatives.

Key Competencies

• Executive Presence
• Strategic Consulting
• Customer Success Leadership
• Healthcare Operations Knowledge
• Program & Portfolio Management
• Relationship Management
• Organizational Change Management
• Problem Solving & Decision Making
• Cross-functional Leadership
• Value-Based Delivery

Ideal Candidate Profile

This role is ideal for someone who has progressed through healthcare consulting, customer success, implementation leadership, engagement management, or healthcare technology delivery roles and enjoys partnering directly with healthcare executives to solve operational challenges. The strongest candidates will possess deep healthcare business knowledge, exceptional relationship management skills, and enough Salesforce familiarity to effectively lead engagements without necessarily being a hands-on Salesforce practitioner.