Salesforce Consultant (Nashville)

Job Title: Salesforce Business Analyst Location: Nashville, TN Duration: 6 Months Contract to Hire. ITS Security Requirements : Due to federal contract/security requirements, this position may be filled only by individuals authorized to work in the U.S. without sponsorship and who meet specific eligibility criteria. Selected candidates must agree to and sign the ITS Non-Disclosure Policy, ITS Employee Security Policy and successfully pass a Criminal Record Background Check performed by the Metropolitan Nashville Police Department that includes:An identity verification A state of residency check for the last ten (10) years A National Criminal Information Center (NCIC) record and fingerprint check Job Description: Application support for assigned systems (hubNashville, HR Benefits).

Manage the day-to-day enterprise application functionality, including system administration and system configuration for the applicable systems. Support customer requests for configuration, implementation, and enhancement. Troubleshoot and resolve enterprise application issues for supported systems.

Application testing, including the development of test plans and test cases and troubleshooting the application. Application training for supported applications (coordination, scheduling, instruction, preparation) Data management and monitoring, including archiving and purging processes where appropriate, monitoring/reviews of data or jobs queues and jobs, preparation and request of data updates outside operational user’s security, copying/backup processes. Schedule and distribute reports as requested (administration, monitoring/reviews, requesting.) Support and maintain application interfaces/integrations as needed.

Annual/Quarterly software or setup maintenance for supported applications. User profile and license audits for assigned systems. Review current business processes and make recommendations for process improvement.

Support project manager and team in configuration, implementing and maintaining of enterprise applications being implemented. Assist in researching selected enterprise applications functionality and apply identified information where appropriate. Prepare requirements using interviews, document analysis, requirements workshops, business process descriptions, business analysis, tasks, and workflow analysis.

Project task and analysis work for enhancements and/or issues related to customer and vendor applications. Minimum Qualifications : 1-2 years of business analyst or system administration experience in a software application or system matching up with the typical duties above for skill sets and experience. Preferred Knowledge/Skills/Abilities : Below are preferred experiences, knowledge or skills for the candidate: Some experience with the Salesforce application Some Business Analysis experience Licenses/Certifications Required : Valid Class D Driver's License