Sales Team Lead

Role Summary

We are hiring a Sales Team Lead (Supervisor) to manage inbound sales operations, drive team performance, and ensure delivery of sales targets and operational KPIs. This role combines people leadership, performance management, and sales strategy execution in a high-volume digital sales environment.

Key Responsibilities

· Lead and manage a team of inbound sales advocates to achieve sales targets

· Drive performance across direct sales and lead generation motions

· Monitor KPIs and implement corrective actions to improve outcomes

· Conduct regular performance reviews and coaching sessions

· Present performance insights and business reviews to stakeholders

· Collaborate with trainers and coaches to enhance team capability

· Manage sales content, processes, and communications effectively

· Identify performance gaps and implement improvement strategies

· Drive a high-performance, collaborative sales culture

· Oversee quality and pipeline management standards

Required Skills

· Strong sales leadership and people management skills

· Experience managing inbound or inside sales teams

· Data-driven decision-making and analytical capability

· CRM and sales performance tracking knowledge

· Change management and stakeholder communication

Preferred Skills

· Experience in IT, cloud, or digital sales environments

· Exposure to outsourced/contact center operations

· Knowledge of sales methodologies and coaching frameworks

Experience Required

· 5–8+ years in sales, with 2–3+ years in team leadership

Educational Qualifications

· Bachelor’s degree preferred

Key KPIs

· Team revenue and sales target achievement

· Conversion rates and pipeline quality

· Employee performance and productivity metrics

· Customer satisfaction (CSAT)

· Employee engagement and retention

Team/Stakeholder Interaction

· Works with operations, training, quality, and client stakeholders

· Leads frontline sales team and collaborates cross-functionally

Domain Requirements

· Experience managing fast-paced inbound sales or presales environments

· Experience in Microsoft Azure, IT, cloud, software, SaaS, M365 products/services or solution sales

· Ability to drive structured performance management practices