Sales Support Coordinator

About the Company

Sales Coordination & Business Support to provide end-to-end coordination and backend support to our Sales & Marketing teams.

About the Role

Handle Sales Coordination & Sales Support activities and support day-to-day office coordination and business support activities.

Responsibilities

• Handle Sales Coordination & Sales Support activities.
• Manage customer enquiries, calls, emails and routine customer requirements.
• Process and track customer orders from booking to dispatch/delivery.
• Coordinate with Sales order, distibutors partner and internal teams.
• Follow up with customers for pending payments and outstanding amounts.
• Maintain customer databases, sales trackers and MIS reports.
• Coordinate quotations, documentation, product information and print/material requirements.
• Handle routine customer issues and ensure timely escalation/resolution.
• Maintain proper records and ensure process compliance.
• Support day-to-day office coordination and business support activities.
• Ensure timely follow-up and closure of assigned tasks.

Qualifications

Graduate in any discipline.

Required Skills

Experience in Sales Coordination, Sales Support, Customer Support, Back Office, Order Processing, MIS or similar roles.

Preferred Skills

Excellent communication and customer-handling skills.

Strong coordination and follow-up abilities.

Basic to good knowledge of MS Excel, Word & PowerPoint.

Pay range and compensation package

420000-450000