Sales Service Manager

Company Description Xilligence is a global technology outsourcing partner that has supported organizations of all sizes since 2000, from emerging start-ups to large enterprises. The company helps clients navigate a fast-changing technology landscape and gain a competitive edge. With expertise spanning smartphones, web, desktop, cloud, AI, and Big Data, Xilligence delivers solutions across multiple platforms and technologies.

Team members collaborate with diverse clients and industries, working on modern, innovation-focused projects. Xilligence values adaptability, technical curiosity, and customer-centric thinking in its workforce.
Role Description The Sales Service Manager is a full-time remote position responsible for overseeing the end-to-end sales service process and ensuring a high-quality customer experience. In this role, the individual will manage client accounts, coordinate with internal teams to fulfill service commitments, and monitor service performance against agreed metrics.

Day-to-day tasks include leading sales support activities, responding to client inquiries, preparing proposals and documentation, and ensuring timely resolution of service issues. The role also involves analyzing sales and service data, identifying opportunities to improve processes, and supporting the sales team with forecasting and reporting. The Sales Service Manager will collaborate closely with stakeholders across sales, operations, and technical teams to drive customer satisfaction and long-term client relationships.
Qualifications

• Strong account management, customer service, and client relationship skills, with experience handling remote interactions and diverse stakeholders.
• Sales operations and coordination abilities, including pipeline tracking, forecasting, proposal preparation, and contract or SLA review.
• Analytical and problem-solving skills for interpreting sales and service performance data, identifying trends, and recommending improvements.
• Experience working with CRM tools, service management platforms, or related sales support systems.
• Excellent written and verbal communication skills, with the ability to present information clearly to clients and internal teams.
• Strong organizational and time-management skills, including the ability to prioritize tasks and manage multiple accounts simultaneously.
• Background in technology services, IT outsourcing, or a similar industry is highly beneficial.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Ability to work independently in a remote setting, demonstrating initiative, accountability, and collaborative work style.
• Comfort with cross-cultural collaboration and working with global teams and clients.