Sales Development Representative

Sales Development RepresentativeAbout Syncdo

Syncdo transforms WhatsApp into a full CRM for small businesses, eliminating the need for additional apps and manual workflows.

Built as a Chrome extension and dashboard for WhatsApp Web, Syncdo helps businesses organize leads and deals, manage pipeline stages, and make sure follow-ups don't slip through the cracks. Its AI capabilities analyze customer conversations, identify customer needs, and help draft replies in the user's tone, alongside templates and customizable fields.

Syncdo is built by an operator with hands-on experience running multiple WhatsApp-based businesses, so the product is designed around how small businesses actually sell—not how traditional CRM software assumes they sell.

Syncdo is currently transitioning from beta to its next stage of growth, and we're looking for an early sales team member who can help us build the sales process from the ground up.

The Role

We're looking for a Sales Development Representative (SDR) to join Syncdo full-time and take ownership of the early sales process—from identifying prospects and starting conversations to qualifying leads and conducting product demos.

This is an early-stage role with significant ownership. You'll work closely with the founder and have direct exposure to customers, which means you'll play an important role not only in generating sales but also in helping us understand what customers need and how Syncdo should evolve.

You'll primarily focus on outbound prospecting and lead generation, but you'll also conduct product demos independently when the founder is unavailable.

The ideal person is comfortable speaking with business owners, curious about how they operate, confident enough to run a conversation without a script, and excited by the idea of building something rather than simply following an established sales playbook.

What You'll DoLead Generation & Outbound Sales

• Research and identify potential Syncdo customers among small and growing businesses.
• Build and maintain a qualified prospect pipeline.
• Conduct outbound outreach through email, WhatsApp, social media, and calls.
• Experiment with messaging, targeting, and outreach strategies to improve response and conversion rates.
• Follow up consistently with prospects and move qualified opportunities through the sales funnel.
• Qualify prospects based on their business, WhatsApp usage, CRM needs, pain points, and buying intent.

Product Demos & Sales Conversations

• Conduct product demos for qualified prospects.
• Take ownership of demos independently when the founder is unavailable.
• Understand the prospect's current workflow and tailor the demo around their specific problems.
• Answer product and workflow questions clearly and confidently.
• Identify objections, concerns, and buying signals during conversations.
• Know when to involve the founder for complex questions, high-value opportunities, or closing conversations.
• Follow up with prospects after demos and help move interested customers toward conversion.

Customer & Product Feedback

This is an important part of the role.

Every customer conversation is also an opportunity to learn.

• Capture what prospects and customers are trying to accomplish with Syncdo.
• Document missing features, objections, recurring problems, and requests.
• Identify patterns across customer conversations rather than simply recording individual requests.
• Share structured feedback with the founder/product team.
• Help identify which problems are most important to solve for the target market.
• Contribute to improving the demo, sales messaging, onboarding experience, and overall sales process.

Sales Operations

• Maintain accurate CRM records and activity logs.
• Track prospects, conversations, demos, follow-ups, and outcomes.
• Keep the pipeline organized and up to date.
• Report on outreach, response rates, demos, conversions, and key learnings.
• Help build repeatable sales processes as Syncdo scales.

What We're Looking For

• Strong communication and interpersonal skills, especially when speaking with business owners.
• Experience in sales, business development, lead generation, inside sales, or a similar customer-facing role.
• Ability to confidently conduct a conversation and ask good questions rather than simply follow a script.
• Strong written communication for email, WhatsApp, and social outreach.
• Ability to explain a software product clearly to non-technical users.
• Comfortable conducting product demonstrations over video calls.
• Strong follow-up discipline and ability to manage multiple prospects simultaneously.
• Ability to work independently and take ownership in a remote startup environment.
• Curiosity about how businesses work and why customers behave the way they do.
• Willingness to experiment, learn from rejection, and continuously improve messaging and approach.
• Strong attention to detail when recording customer feedback and sales activity.

Nice to Have

• Experience selling SaaS products or software.
• Experience selling to small businesses or founders.
• Experience with CRM, productivity, sales, or communication tools.
• Familiarity with WhatsApp-based businesses or businesses that manage leads primarily through WhatsApp.
• Experience conducting product demos or discovery calls.
• Experience in an early-stage startup where processes were still being built.

What Success Looks Like

In this role, success isn't just measured by the number of calls or messages you send.

You'll be successful if you can:

• Consistently generate qualified conversations with potential Syncdo customers.
• Turn qualified prospects into product demos and demos into paying customers.
• Conduct a high-quality demo independently when the founder isn't available.
• Understand what prospects actually need instead of simply pitching features.
• Build strong relationships with early customers.
• Identify recurring customer problems and communicate them clearly to the product team.
• Help turn what we learn from customers into better messaging, demos, and sales processes.

Why Join Syncdo?

This is an opportunity to join Syncdo at a very early stage and have a meaningful impact on how the company sells and grows.

You'll work directly with the founder, speak with customers every day, and have a direct influence on both the sales process and the product itself.

If you enjoy talking to people, figuring out problems, learning quickly, and building things from scratch, this role will give you significantly more ownership than a typical SDR position.

Location: Remote

Employment: Full-time

Salary Range: ₹ 3,00,000 - 3,50,000 p.a. + incentives on closed deals