Sales & Client Relations Manager / D1

Job DescriptionSales & Client Relations Manager / Dublin 1 (E8866) Our client is an international renowned luxury brand seeking a Sales and Client Relations Manager to lead and develop a high-performing team focused on exceptional customer service and sales growth. The manager will foster a positive and productive work environment. Salary: €75K - €85K, benefits plus working from home 2 days per week.

The Role: Manage a team of 5 reports and lead a combined Customer Service and Sales team of 14 individuals within the wider EU Customer Service and E-commerce Team. The team includes an Associate Manager, a Quality Analyst, a Trainer and 2 Digital Client Advisors. Customer Service Excellence Sales Growth and Target Achievement Team Leadership and Development Operational Optimization Stakeholder Relationship Management Set direction for customer service and sales operations, ensuring efficiency and high-quality service delivery.

Design, implement, and continuously refine Key Performance Indicators (KPIs) such as SLAs, Repeat Rate and Conversion Rate. Utilize advanced data analytics to uncover market trends, identify opportunities and inform decision-making. Establish and evolve operational guidelines and procedures to optimize workflow and service standards.

Cultivate strong market relationships to strategically adapt and align operational approaches. Strategic CRM & Customer Engagement Talent Development & Capability Building Quality & Compliance Sales Strategy & Growth Leadership The Candidate: 3rd level degree in Business Administration, Management or a related field (or equivalent practical experience). Proven strong experience in sales and customer service management.

Strong understanding of sales principles, CRM systems and sales methodologies. Demonstrated experience in data analysis, KPI management and operational optimization. Excellent communication, interpersonal and presentation skills.

Languages a real plus (Ideally French & German) Proven ability to lead, motivate and develop a team, including managing other team leads or specialists. Strong organizational skills and attention to detail. Ability to thrive in a fast-paced, target-driven environment.

Skills: Sales Client Relations Manager D1 TPBN1_IJ