Sales and Account Manager

Location: North Sydney, NSW (Hybrid – Office & Customer Visits)

Employment Type: Full-time

Company Description

No Trace Co is a fast-growing Australian wholesale distributor of sustainable food packaging and hospitality supplies. We partner with cafés, restaurants, schools, caterers and food businesses across NSW, helping them reduce their environmental impact through certified compostable, recyclable and eco‑friendly packaging solutions.

We believe sustainability shouldn't be complicated. That's why we provide honest pricing, trusted products and exceptional customer service, making it easy for businesses to choose packaging that's better for both their operations and the environment.

Role Description

This is a full‑time role based in Northern Sydney, NSW, with flexibility to work remotely when not meeting with customers.

The role combines new business development with account management. You'll be responsible for identifying new opportunities, converting leads into long‑term customers and growing an existing portfolio through exceptional relationship management.

You'll work closely with cafés, restaurants, food service operators and other hospitality businesses, helping them find the right packaging solutions while supporting their sustainability goals.

Key Responsibilities

• Develop new business through prospecting, networking and referrals
• Manage and grow an existing portfolio of customer accounts
• Build strong, long‑term relationships with customers through regular contact and site visits
• Respond to inbound sales enquiries and customer service requests
• Prepare quotations, negotiate pricing and close sales opportunities
• Identify upselling and cross‑selling opportunities across the product range
• Maintain accurate customer records and sales activity within the CRM
• Collaborate with suppliers and internal teams to deliver outstanding customer experiences
• Support marketing initiatives by providing customer insights and market feedback
• Stay informed about industry trends and sustainability developments

Success in this Role

Successful candidates should:

• Achieve and exceed monthly sales targets
• Consistently win new customer accounts
• Grow revenue within existing accounts
• Build a healthy sales pipeline
• Deliver exceptional customer satisfaction and long‑term client relationships

Qualifications

We're looking for someone who has:

• Minimum 2 years experience in B2B sales, business development or account management
• A proven ability to generate new business and close sales
• Strong customer relationship and account management skills
• Excellent communication, negotiation and presentation skills
• Experience using CRM systems and Microsoft Office
• The ability to work independently while collaborating with a growing team
• A current Full Australian Driver Licence and access to vehicle for travel to customer sites
• Experience within hospitality, food service, packaging, wholesale or sustainability industries is highly regarded
• A qualification in Business, Sales, Marketing or a related field is advantageous but not essential

What We Offer

• Competitive base salary plus commission
• Car allowance and fuel reimbursement
• Flexible hybrid working arrangements
• Opportunity to grow into a senior sales or leadership role as business expands
• A supportive, collaborative and entrepreneurial environment where your ideas are valued
• The opportunity to make a genuine impact by helping Australian businesses transition to more sustainable packaging solutions

Why Join No Trace Co?

At No Trace Co, you're more than just an employee. We're a growing Australian business where initiative is recognised, success is rewarded and your contribution genuinely makes a difference.

You’ll work with a passionate team, build meaningful relationships with customers and play a key role in helping hospitality businesses make smarter, more sustainable choices.

If you're driven, enjoy building long‑term relationships and thrive in a fast‑paced sales environment, we'd love to hear from you!

Apply now with your resume and a brief cover letter explaining why you’d be a great fit for No Trace Co.

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