Sales Administrator

The sales administrator supports the sales team by handling inbound and outbound customer communication, processing orders, maintaining accurate records and ensuring a smooth day-to day sales operations. Order Capture, Entry and management Collating orders received by the wider team across the business, sense checking and entering into Orderwise Ratifying e-commerce orders and processing Working with the wider team to manage stock issues to ensure order fulfilment Working with the delivery team to hit customer delivery requirements Customer Service Managing inbound customer sales queries via phone and email Credits and returns Handling complaints Credit management and aged debt Telesales Adhoc outbound call activity based on specific campaigns/requirements Some proactive prospecting Requirements Previous customer facing experience with the ability to handle customer queries Strong attention to detail Ability to work accurately and independently Excellent verbal, written and interpersonal skills.