Revenue Operations Manager / Senior Manager

Position Overview The Revenue Operations Manager / Senior Manager plays a critical role in enabling CIBT’s commercial strategy through disciplined execution, data integrity, and operational rigor. Sitting within Commercial Finance and working in close partnership with the Chief Revenue Officer and Commercial leadership, this role ensures the revenue engine operates with accuracy, transparency, and consistency. This individual will translate commercial strategy into scalable operational processes—driving forecasting discipline, pipeline visibility, and performance accountability across Sales, Marketing, Partnerships, and Account Management.

The role is hands‑on and execution‑focused, ideal for someone who excels at building structure, improving processes, and leveraging data to drive decision‑making. Responsibilities Commercial Operating System Own end-to-end revenue operations (Lead → Opportunity → RFP → Close) Ensure Salesforce is the single source of truth and reflects how the business sells Own pipeline integrity, enforcing qualification standards and CRM discipline Act as product owner for Salesforce, ensuring development is prioritised based on commercial impact Own Salesforce as a commercial platform, including roadmap, prioritisation, and delivery aligned to revenue outcomes Pipeline & Forecast Integrity Own pipeline quality and enforce stage standards Monitor coverage, conversion, and velocity; identify risks and gaps early Challenge pipeline assumptions to ensure accurate forecasting Establish consistent forecasting cadence with Sales and Commercial Finance Performance & Insight Track core KPIs (pipeline, conversion, velocity, revenue vs target) Deliver clear, actionable insight to improve performance Identify bottlenecks and drive improvements in conversion and speed Process & System Enforcement Embed pricing guardrails and approval workflows into CRM Ensure correct routing and adherence to commercial policies Standardise deal structures, pricing logic, and commercial processes Sales Enablement & Efficiency Ensure sales teams have clear, efficient processes and tools Reduce friction in deal progression through system and process optimization Integrate pricing and RFP workflows into CRM Cross-Functional Alignment Act as operational interface across Sales, Marketing, Finance, and Tech Partner with IT and system teams to deliver against a RevOps-owned roadmap, ensuring build quality while retaining commercial prioritization Ensure marketing activity is measurable and tied to pipeline and revenue Establish consistent operating rhythms (forecasting, performance reviews) Continuous Improvement Drive automation, standardisation, and data-driven decision makingContinuously refine systems and processes to support scalable growth Education & Experience 6–10 years of experience in Revenue Operations, Sales Operations or Commercial Operations Proven experience building CRM-led revenue processes in a scaling business Strong commercial acumen; able to challenge Sales and influence behaviour Hands‑on Salesforce experience (not purely technical) Data‑driven with ability to translate insight into action Proven track record building dashboards, KPIs, and forecasting models Experience supporting pricing, deal governance, or commercial approval processes Core Competencies Analytical & Data-Driven: Strong ability to synthesize data into clear insights and actions Operational Executor: Focused on building scalable processes and driving discipline Collaborative Partner: Works effectively across Commercial, Finance, and Technology teams Hands‑On & Detail-Oriented: Comfortable operating at both strategic and execution levels Systems Fluent: Deep understanding of CRM systems and reporting environments Results‑Oriented: Drives measurable improvements in revenue performance and predictability Success Measures (First 12 Months) Salesforce established as a trusted and accurate system of record Pipeline reflects reality with clear qualification standards consistently applied Improved forecast accuracy driven by stronger pipeline integrity Measurable improvement in conversion rates and pipeline velocity Standardized commercial processes (pricing, approvals, governance) in place Marketing activity fully measurable against pipeline and revenue Executive dashboards delivering clear, actionable performance insights Increased operational discipline supporting scalable, predictable growth Equal Employment Opportunity CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at [email protected] #J-18808-Ljbffr