Retail Customer Service Executive

Responsibilities

• Manage day-to-day operational tasks that keep the retail channel running smoothly
• Handle retail communications in a clear, professional, and timely manner
• Process and monitor retail orders, ensuring accuracy and proper follow-through
• Support communication with retail customer contacts and internal teams
• Maintain accurate reporting, trackers, and documentation to support good decision-making
• Work closely with internal teams to resolve issues and uphold service standards
• Support service-related queries and escalations across customer operations
• Assist with process improvements and wider operational projects as needed

Requirements

• Retail experience - whether this retail operations, customer service, order management, or a similar role
• Strong communication skills and a professional, considered approach
• Excellent organisation and attention to detail
• Comfortable using trackers, spreadsheets, and basic reporting tools
• Able to manage competing priorities accurately in a fast-paced environment
• A collaborative mindset and a genuine willingness to learn

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