Rental Sales Agent

Job Title: Sales & Customer Service Officer (Adelaide Airport, Casual)

Overview

We are looking for a sales‑motivated, customer‑oriented individual to join the Adelaide Airport team on a casual basis. The role focuses on driving revenue through vehicle rentals, upselling additional services, and providing excellent customer service in a fast‑paced environment.

Responsibilities

• Greet and assist customers in renting vehicles based on preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products.
• Build strong customer relationships to encourage repeat business and referrals.
• Detail and clean vehicles to business quality standards.
• Refuel and transport vehicles.

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental experience highly desirable.
• Excellent communication and interpersonal skills, with a customer‑first mindset.
• Confidence using computer systems and technology.
• Ability to work efficiently in a fast‑paced, high‑pressure environment.
• Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays.
• Valid Australian driver’s licence with a clean driving record.
• Full working rights in Australia (current and ongoing).
• Positive, proactive and team‑oriented attitude.

Benefits

• Competitive hourly rate + casual loading + uncapped incentives.
• Performance‑based incentive program.
• Ongoing training and career development opportunities.
• Global brand opportunities across AU/NZ and beyond.
• Same‑day pay through our financial wellbeing partner.
• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!).
• 24/7 wellbeing support via EAP and the Calm App.

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