Renewal Manager

• • Manage the renewal process for an assigned territory, tracking quote-to-close accurately across a high volume of accounts
• • Use Salesforce, dashboards, health scores, and AI tools such as Claude to analyze account data, flag renewal risk, prioritize focus, and maintain accurate forecasts
• • Negotiate standard contract renewals using established pricing and packaging guidance, escalating complex or high-risk deals
• • Engage key stakeholders early to understand budget timing, approval processes, and potential blockers
• • Identify renewal risks and coordinate with Customer Success, Deal Desk, Legal, Finance, and Sales for cross-functional support
• • Present pricing and packaging options to customers using team templates and guidance
• • Communicate Mixpanel’s value in writing and conversation, escalating competitive pressure when needed
• • Contribute to renewal playbooks and automated workflows, including email cadences and segmentation
• • Share customer objections and renewal patterns to refine the team’s approach

Requirements

• Experience in renewals, customer success, account management, or sales, ideally managing a high-volume book of business
• Ability to track many renewals simultaneously and balance competing priorities
• Comfort using Salesforce, spreadsheets, dashboards, health scores, and AI tools such as Claude
• Understanding of pricing, negotiation, gross revenue retention, and expansion opportunities
• Ownership of a book of business, proactively surfacing risk and driving renewals to clear outcomes
• Interest in building repeatable playbooks and automated workflows
• Clear, direct written communication, especially via email and digital channels
• Ability to build cross-functional relationships across Sales, Customer Success, Deal Desk, Support, and Finance
• Comfort adapting to shifting priorities and heavy workloads in a fast-paced environment
• Bonus: experience with Claude, ChatGPT, Gemini, Mixpanel, product analytics, data tooling, developer-facing SaaS, Gong or similar tools, or additional European languages

Core Competencies

Demonstrates expertise in managing renewal processes and account management, utilizing Salesforce and AI tools to analyze data and drive customer success. Proficient in negotiation, pricing strategies, and building cross-functional relationships to enhance gross revenue retention.

Highest-signal resume keywords

• Renewals Management
• Salesforce Proficiency
• Contract Negotiation
• Cross-Functional Collaboration
• Data Analysis

ATS Optimization Keywords

Hard Skills

• Renewals Management
• Account Management
• Contract Negotiation
• Pricing Strategies
• Gross Revenue Retention
• Data Analysis
• Automated Workflows
• Email Communication
• Customer Success
• High-Volume Account Management

Soft Skills

• Clear Communication
• Relationship Building
• Adaptability
• Prioritization
• Problem Solving

Industry Keywords

• Customer Success
• Account Management
• Renewal Process
• Contract Renewals
• Cross-Functional Support
• Budget Approval Processes
• Competitive Analysis
• Renewal Playbooks
• Health Scores
• Expansion Opportunities

Tools & Technologies

• Salesforce
• Claude
• Mixpanel
• Dashboards
• Spreadsheets
• AI Tools
• Email Cadences
• Data Tooling
• Gong
• Developer-Facing SaaS

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