Remote customer success specialist

Mast is on a mission to make complex lending simple. The UK's specialist lending market is underserved by technology, with legacy systems that can't handle the nuance of complex income, niche products, or the broker workflows that specialist lenders rely on. About the role What you'll do

Support customers and users Build the support operating system Turn support into product insight Create self-service documentation Use AI to work smarter What we're looking for Nice to have What success looks like

First 3 months: Strong understanding of Mast's platform and customer workflows.

Ownership of incoming support requests. Clearer processes for tracking and resolving issues.

6 to 12 months: Reduced repeat questions through better documentation and automation. A reliable feedback loop into Product. Clear visibility into where customers struggle and where the product can improve.

Longer term: You help define what excellent customer support looks like at Mast, and may grow into leading the support function.

Salary & Location Benefits About Us