Remediation Manager

We are seeking a highly skilled and motivated Remediation Specialist to join our Customer Resolutions team. Key Responsibilities are: Strategy: Deliver comprehensive remediation strategies aligned with organisational goals. Assess the outcomes of regulatory, compliance and business reviews to determine potential customer harm and build out appropriate remediation strategies.

Build scenario plans that assess and anticipate potential risks, whilst designing solutions that mitigate future business exposure. Design the “future state” of our remediations business, ensuring we are building a robust value stream. Implementing \"control by design\" to effectively mitigate our risks.

Engage with stakeholders from across the business to ensure our remediation strategies and designs consider a range of perspectives, articulating options, and reaching alignment on how to proceed. Ensure all decisions relating to remediation strategy and design have been through the correct governance framework, gaining approval via Senior stakeholders across cross-functional teams Delivery & Operations : Support the management of the end-to-end delivery of remediation projects internally and through third-party vendors. Monitor feedback from downstream processes and be responsive to design changes based on customer feedback, outcome testing, and assurance activities.

Support the analysis and resolution of incidents that arise throughout the remediation. Contribute to a critical path plan to ensure all project milestones and deadlines are met. Assist in the preparation and presentation of detailed updates to senior management and stakeholders.

Ensure all areas of remediation design stand up to scrutiny from risk, audit, and external parties. Customer Deliver comprehensive remediation plans to address customer harm based on prior Business Review outputs. Ensure root cause analysis, designs, and processes put the customer at the heart of decision-making and consider Consumer Duty.

Continuously improve and evolve our treatment strategies, ensuring they remain customer-focused and can be effectively implemented. Assess how treatment designs feed into longer-term remediation policy, assisting with the development of best practice solutions and reuseable assets. Risk & Compliance : Ensure all remediation strategies and designs are compliant with regulatory requirements, compliance standards, and internal policies.

Engage with Risk and Compliance colleagues, using their expertise to inform remediation design. Identify, assess, and manage risks, identifying controls to mitigate potential impact. Ensure all remediation activities adhere to internal controls, governance standards, and regulatory requirements.

Hold a “control by design” mindset, considering practical and long-term solutions that mitigate downstream risk. Role Specific Consider the customer through the end-to-end remediation lifecycle. Constructs the design and deployment of the Customer Harm definitions.

Outlines customer treatment and business rules definitions. Builds the customer journey and clearly defines customer outcomes. Contributes to the engagement with third parties to ensure smooth end to end delivery.

This role is a contract role, paid via an Umbrella Competitive rates/Fully Remote