Reliability Engineer (North Andover)

Assistant Maintenance Manager (Reliability Engineering) At C&W Services, we believe Better Never Settles. We are committed to making a positive impact globally—and we’re looking for talented individuals to join our team. As an industry leader in Integrated Maintenance Solutions, C&W Services supports more than 600 companies worldwide and is a sister company of Cushman & Wakefield.

Why Join Us? We offer a competitive and comprehensive benefits package, including: Weekly pay Benefits starting on Day 1 Ongoing training, development, and career advancement opportunities A clean, state-of-the-art facility A strong safety-first culture About the Role We are seeking an experienced Assistant Maintenance Manager with a background in Reliability Engineering to lead a team focused on maximizing equipment life, reliability, and operational performance. You will support operations within a fast-paced, high-growth logistics and fulfillment environment, working with equipment such as conveyors, sortation systems, scanners, cameras, robotics, print-and-apply systems, and SCADA systems.

Key Responsibilities Coordinate and plan work activities for inventory control and maintenance planning technicians to meet North America Customer Fulfillment (NACF) goals Serve as the first level of escalation support for maintenance planning and inventory control teams, ensuring system and spare parts availability Partner cross-functionally with Operations, Engineering, Start-Up Teams, Reliability, Central Planning, ACES, and Safety teams to optimize building systems and drive project execution Monitor equipment reliability metrics and prioritize maintenance and improvement initiatives Lead Root Cause Analysis (RCA) and implement Permanent Corrective Actions (PCA) Identify opportunities to improve equipment uptime, reliability, and cost efficiency Leverage predictive and condition-based maintenance tools to minimize unplanned downtime Support technical skill assessments for maintenance team members Participate in reliability calls and collaborate with central reliability teams to execute initiatives Act as a communication bridge between site teams and central reliability leadership Promote and enforce a strong safety culture across employees, contractors, and vendors Provide technical guidance to maintenance technicians to align with operational goals Manage subcontractors and suppliers to ensure delivery against expectations and contracts Support the Maintenance Manager in executing short- and long-term site projects Drive continuous improvement initiatives and cost-saving opportunities Perform data analysis and deep dives to identify key improvement areas Deploy and enhance predictive maintenance programs (Thermography, Vibration, Ultrasound) Develop and share best practices across sites Basic Qualifications Bachelor’s degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering, or related field OR equivalent experience 5+ years of experience in a Reliability Program Manager or similar role 5+ years of leadership experience, including team management, budgeting, supplier management, and customer relations Experience with CMMS systems and reporting Proficiency with Microsoft Office (Excel, Word, etc.) Experience with MHE, controls systems, PIT, and general building operations Project management experience Experience delivering technical training Knowledge of Lean Manufacturing tools, including: 5S 5 Whys FMEA PDCA Value Stream Mapping DMAIC Run Charts Pareto Analysis Preferred Qualifications Strong communication, presentation, and facilitation skills Advanced analytical and problem-solving capabilities Ability to translate complex requirements into scalable processes Strong organizational and multitasking skills Proven ability to lead, motivate, and build accountability within teams Experience managing teams in industrial environments with conveyors, process controls, and powered industrial trucks Strong written and verbal communication, including negotiation and conflict resolution Ability to influence and collaborate across all levels of the organization Experience in field service engineering Experience with conveyors and sortation systems Six Sigma certification Formal training and experience in Root Cause Analysis facilitation PMP certification Technical Expertise: Electrical and electronic principles Blueprint and electrical schematic reading CMMS systems supporting RCA initiatives Preventive maintenance procedures Industrial electrical, controls, and robotics systems If you’re passionate about reliability, leadership, and driving operational excellence, we’d love to hear from you