Recruitment Business Partner
Teleperformance
Job Description
Job Description
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Job Title: Recruitment Business Partner
\nDepartment: Recruitment
\nTravel Required: Occasional as required for role
\nReports to: Recruitment Delivery Manager
\nLocation: Dublin, Eastpoint Business Centre - Hybrid
\nContract Type: Permanent
Salary: up to 35 euros per annum DOE also fantasitc benefits
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Job Summary / Overview
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As a Recruitment Business Partner, you’ll own the end-to-end recruitment journey for operational roles across your campaign area, ensuring Teleperformance is consistently seen as an employer of choice. You’ll play a critical role in attracting, engaging, and hiring large numbers of top-quality agents and support roles to support our fast-growing operations.
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You’ll act as a trusted advisor and business partner, collaborating closely with stakeholders across Operations, HR, Training, and Workforce Management to deliver recruitment strategies that meet both business and client needs. Your focus: fast, efficient, and high-quality recruitment.
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The role requires you to be on site a minimum of 3 days per week.
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Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
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- Lead the full lifecycle recruitment process for large-scale operational hires, from role briefing and sourcing to offer and onboarding. \n
- Partner with hiring managers to define role requirements and create strategies that attract large volumes of qualified candidates quickly. \n
- Source candidates proactively across multiple channels including job boards, social media, professional networks, schools, and referrals. Working hand in hand with the Recruitment Delivery Manager and/or other relevant stakeholders. \n
- Screen, interview when required, and assess candidates to ensure the right fit for each role, while maintaining efficiency to meet high-volume targets. \n
- Coordinate pre-employment checks (backgrounds, references, etc.) to ensure compliance and smooth onboarding for all. \n
- Maintain accurate recruitment data in the Applicant Tracking System (ATS) and provide regular reporting on recruitment metrics and KPIs. \n
- Build and maintain strong relationships with internal stakeholders and external recruitment partners to ensure recruitment goals are met. \n
- Deliver a world-class candidate experience, acting as a brand ambassador at every touchpoint. \n
- Continuously improve recruitment processes, tools, and strategies to drive efficiency, quality, and scalability. \n
- Be a partner to your segment of the business, support strategy and high-quality recruitment for your assigned clients \n
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What You’ll Bring
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- Proven experience in high-volume recruitment, preferably in a BPO or fast-paced operational environment. \n
- Experience managing recruitment for operational roles at scale (agents, customer service, or call center positions). \n
- Experience delivering multi-lingual recruitment across multiple languages, at scale \n
- Strong stakeholder management and communication skills. \n
- Ability to operate in a fast-paced environment, managing competing priorities while maintaining quality. \n
- Knowledge of Irish employment law and recruitment compliance practices is strongly preferred. \n
- Proficiency in ATS platforms (e.g., iCIMS, JobTrain, Taleo, SAP) and Microsoft Office tools. \n
- Excellent problem-solving, organisation, and time-management skills. \n
- Additional language skills relevant to the business area/client are an advantage. \n
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