Receptionist

Receptionist – Job Description

Company Description

Mindsight Clinic is dedicated to helping individuals overcome personal and professional challenges through comprehensive mental health services. We provide psychological counseling, psychiatric consultations, psychological assessments, and wellness programs to improve our clients' quality of life. We also collaborate with organizations to reduce workplace stress, enhance employee well-being, and foster healthier work environments.

With clinics in Mumbai and Pune, Mindsight Clinic is committed to delivering compassionate, ethical, and evidence-based mental healthcare.

Position

Receptionist (Full-Time)

Job Location

Mindsight Clinic

City Bay, Kolte Patil Project, 201-A, Boat Club Road,

Behind City Point Building, Above Café Peter,

Bund Garden, Sangamvadi, Pune – 411001

Employment Details

• Job Type: Full-Time
• Work Mode: On-site
• Experience Required: Minimum 2 years
• Working Days: 6 Days a Week
• Timings: 10:00 AM – 7:00 PM
• Salary: ₹22,000 – ₹30,000 per month

Role Overview

We are looking for a highly organized, professional, and customer-focused Receptionist to manage the front desk operations and backend process of Mindsight Clinic. The ideal candidate should possess excellent communication skills, be confident in handling patients, and be capable of managing administrative responsibilities, appointment scheduling, basic accounts, and day-to-day clinic operations efficiently.

Key Responsibilities

Reception & Front Desk Management

• Welcome patients and visitors in a warm and professional manner.
• Manage the reception area and ensure a positive patient experience.
• Handle all front desk operations efficiently.

Patient Coordination

• Answer inbound calls and outbound calls respond to patient inquiries professionally.
• Schedule, reschedule, and confirm appointments as per the doctors' calendars.
• Conduct appointment reminders and follow-up calls.
• Assist patients with appointment bookings, cancellations, and rescheduling.
• Address patient queries through phone calls and emails.
• Coordinate with doctors and therapists regarding appointments and availability.

Appointment & Software Management

• Manage appointments using software.
• Maintain accurate patient records within the clinic management system.
• Ensure appointment calendars are updated regularly.

Administrative Responsibilities

• Maintain patient databases and confidential case files.
• Prepare daily call reports and update follow-up records.
• Maintain referral records for patients referred by external clinics and doctors.
• Perform day-to-day administrative tasks to ensure smooth clinic operations.
• Handle incoming and outgoing emails and official communications.

Accounts & Cash Handling

• Handle daily cash transactions responsibly.
• Maintain cash sheets and basic accounts using Microsoft Excel.
• Record payments received from patients accurately.
• Assist in maintaining financial records as instructed by management.

Staff Coordination

• Maintain daily staff attendance records.
• Assist in processing attendance-related payment records.
• Coordinate with internal team members for smooth functioning of the clinic.

Inventory & Office Management

• Monitor office stationery and clinic supplies.
• Coordinate procurement of office essentials whenever required.
• Ensure the reception and waiting area remain organized and presentable.

General Responsibilities

• Support the management team in daily operational activities.
• Perform additional administrative duties as assigned.
• Contribute positively towards maintaining a professional and efficient work environment.
• Ensure confidentiality of all patient information in accordance with clinic policies.

Required Skills & Qualifications

• Minimum 2 years of experience as a Receptionist, Front Desk Executive, or Administrative Executive.
• Excellent verbal and written communication skills in English.
• Professional telephone etiquette and strong interpersonal skills.
• Proficient in Microsoft Excel, MS Office, Email Communication, and basic computer operations.
• Experience handling inbound calls, appointment scheduling, and patient coordination.
• Basic knowledge of cash handling and maintaining accounts.
• Strong organizational and multitasking abilities.
• Ability to work independently while maintaining attention to detail.
• Pleasant personality with a positive and patient-centric attitude.

Preferred Skills

• Experience working in a healthcare, clinic, hospital, or wellness environment.
• Familiarity with clinic management software.
• Ability to handle confidential patient information with professionalism.
• Strong problem-solving and customer service skills.

Industry

Mental Health Care

We are looking for a dedicated and enthusiastic professional who enjoys interacting with people, is highly organized, and is committed to delivering exceptional patient service while ensuring the smooth day-to-day administration of the clinic.

Thank You.