QE Manager

What Youll Be Doing (position summary):

The Quality Engineering Manager leads the Quality Engineering (QE) team within CIBCs Digital and Contact Center Technology group. This role is responsible for overseeing all aspects of the system testing process, ensuring the delivery of high-quality solutions that meet client needs and organizational standards. The incumbent works collaboratively with cross-functional teams to ensure efficient planning and execution of testing activities aligned with project timelines and business objectives.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

Testing Expertise:

• Experience writing test scripts, developing test plans, and end to end testing documentation.
• Experience leading a technology team, delivering results, and managing relationships with management enterprise wide.
• Ensure all testing activities comply with organizational policies, industry standards, and regulatory requirements.
• Prepare and present status reports, , and risk assessments to project leadership.

Automation Expertise:

• Experience with automation strategies, frameworks, and tools to improve testing efficiency and coverage.
• Experience with Integrating automated testing scripts with DevOps tools and processes.

Leadership & People Management:

• Set appropriate context when assigning work to ensure that individuals roles support the achievement of the business units priorities and CIBCs overall goals.
• Build team and individual capabilities by providing development opportunities such as job shadowing, special projects, and training.
• Manage performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance, and explaining how performance expectations align with business priorities.
• Create a positive work environment and act as an effective role model by championing CIBCs mission, vision, and values.
• Ensure compliance with policies, standards, guidelines, and controls by applying them fairly and consistently so employees understand what to expect.
• Hire the right people in the right jobs to align individual capabilities with job requirements and business unit goals.
• Coach and mentor testing team members in business domain knowledge, functional testing, automation, and non-functional testing.
• Employ a results-oriented approach to ensure successful delivery; proactively manage risk and find solutions. Monitor milestones, and ensure theyre completed according to timelines and budgets.

Project Coordination & Delivery:

• Manage efforts of internal staff and external vendors to ensure timely completion of test phases.
• Monitor project milestones, budgets, and deliverables to ensure successful delivery.
• Help to remove obstacles or risks impacting project timelines and provide regular updates to stakeholders.

Collaboration:

• Build trusted working relationships with business stakeholders and technology partners.
• Work horizontally across multiple departments to deliver end to end. Coach and mentor your teams as you work towards a common goal and negotiate deliverables and milestones whenever necessary.
• Negotiate deliverables and milestones as necessary.

CROSS-FUNCTIONAL RELATIONSHIPS:

• Collaborates with Internal and External Technology and Business partners to deliver high-quality testing solutions.
• Participates in committees and forums related to testing standards and practices.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.
• As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.

AUTHORITIES/DECISION RIGHTS:

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
• As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions, and take disciplinary measures up to and including termination.

JOB DIMENSIONS:

• Direct management of the Quality Engineering team within Digital and Contact Center Technology group.
• Responsible for the execution and oversight of multiple concurrent testing projects.
• Manages internal and external resources, including vendors, to support testing activities.
• Accountable for the achievement of testing deliverables within project timelines and budgets.
• Provides advisory and support services to project teams across various lines of business.

Experience: 4+ years of experience.

Who You Are (skills/qualifications):

Must Have Skills:

• Proven 4+ years of experience in a management role, with proficient knowledge of Testing Life Cycle, SDLC, and Defect Management processes for application testing and support.
• 7+ years of experience in automation or equivalent technical role, with hands-on expertise in test automation tools (Selenium/Robot Framework, Parasoft SOAtest, Postman, Rest Assured, Cucumber, or similar).
• Experience with test management tools (JIRA, HP ALM).
• Strong understanding of QE processes, and regulatory requirements.
• Excellent organizational, time management, and problem-solving skills.
• Strong communication skills, with the ability to express technical concepts to non-technical audiences.
• Demonstrated leadership, coaching, and mentoring abilities.
• Ability to collaborate effectively across teams and influence outcomes.
• Commitment to continuous learning and staying updated with emerging technologies and industry changes.

Good to Have:

• Experiencedin IVR testingand familiar with standard IVR tools such as Hammer, CyaraBotium,Cyara Velocity
• Preferred experience with Python and Java, and SQL database skills.

About CIBC:

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the centre of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, were proud to drive progress for our clients and our communities.

Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the centre of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.