Program Manager

Summary The Program Manager provides oversight for multiple projects and workstreams supporting assigned clients within the Q2 Integrated Services organization. This role is responsible for coordinating delivery across teams, maintaining program alignment with client objectives, and ensuring high-quality outcomes. The Program Manager serves as the primary point of contact for program delivery, managing communications with clients and internal stakeholders while driving overall program success.

A Typical Day Lead and manage multiple projects simultaneously within a matrixed environment, ensuring high quality and timely delivery. Coordinate cross‑functional workstreams and manage interdependencies across internal teams and partners. Develop and maintain program roadmaps for assigned financial institutions (FIs).

Serve as the primary point of contact for program delivery and client engagement. Manage program‑level communications with clients and internal stakeholders. Provide regular status updates and strategic insights to internal leadership, including senior executives.

Track program progress, identify changes in priorities or strategy, and communicate impacts. Establish and maintain program governance, including risk and issue management and escalation as needed. Proactively monitor program health, anticipating and addressing potential challenges.

Manage program documentation and reporting, including dashboards and standard program artifacts. Monitor program resourcing and elevate potential capacity or staffing concerns. Develop and support measurement and reporting frameworks such as KPIs, balanced scorecards, and dashboards.

Collaborate with cross‑functional teams to develop and maintain delivery playbooks and operational best practices. Foster strong client relationships and ensure a high standard of service delivery. Qualifications Typically requires a Bachelor’s degree in a relevant field and a minimum of 8+ years of related experience; or an advanced degree with 6 years of experience; or equivalent related work experience.

Project Management Methodology exposure preferred (PMP or PMI). Strong analytical and problem‑solving skills. Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint.

Experience leveraging AI tools and technologies to enhance program delivery, decision‑making, and operational efficiency is preferred. Good hands‑on experience with MS Visio, Lucidchart, etc. Exposure to Jira, Salesforce, Qualtrics, PowerBI, etc.

Experience managing expectations and providing creative solutions to priority conflicts for high‑profile clients. Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations. Capable of assessing project risks and related mitigation steps.

Client‑first attitude and commitment to satisfaction. Strong written and verbal communication skills. Excellent people and teamwork skills.

Attention to detail, exceptional follow‑through, and ability to prioritize, stay organized, and multi‑task in a fast‑paced environment. Prior experience with Salesforce (or other CRM tools) and SharePoint preferred. Financial Services and enterprise software experience preferred.

This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it” We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Applicants in California or Washington State may not be exempt from federal and state overtime requirements. #J-18808-Ljbffr