Program Manager

We are seeking an experienced Program Manager to lead a complex, cross-functional remediation and data enablement initiative supporting enterprise control, reporting, and operational requirements. This role is critical in driving delivery across multiple teams, ensuring strong coordination, clear governance, and sustainable execution. The Program Manager will work closely with the CDSO/Data Office, Operations, reporting teams, and AI/data science partners to manage roadmaps, timelines, risks, dependencies, and stakeholder alignment while maintaining strong communication and executive visibility.

Position Responsibilities Operational Leadership & Delivery Drive end-to-end delivery of a complex, cross-functional program, ensuring milestones are achieved on time, within scope, and with clear accountability across participating teams. Partner with CDSO/Data Office, Operations, reporting teams, and AI/data science partners to align priorities, resolve delivery challenges, and maintain forward momentum. Develop and maintain integrated program roadmaps, governance materials, and status updates, acting as the single source of truth for milestones, dependencies, and decisions.

Process Optimization & Continuous Improvement Identify opportunities for operational efficiency within our workstream solution development and implement process improvements through the delivery roadmap. Ensure operational workflows are documented, standardized when possible, and aligned with best practices. Support change management and business readiness efforts for operational teams.

Risk & Dependency Management Identify program risks and develop mitigation strategies; engage the appropriate partners to ensure issues are understood, escalated when needed, and effectively managed. Track and communicate dependencies across business, data, reporting, and technical teams to avoid bottlenecks and support timely delivery. Governance & Stakeholder Engagement Lead program governance forums and coordinate decision-making across key stakeholder groups to support alignment, accountability, and execution.

Provide clear, concise updates to senior leaders and stakeholders on progress, risks, dependencies, and decisions, while building strong relationships across functions. Business, Technology & Operational Alignment Collaborate with business, data, reporting, and technology partners to ensure solutions are practical, scalable, and aligned to enterprise requirements. Validate that operational processes align with technology capabilities and regulatory standards.

Financial & Resource Management Monitor budgets, forecasts, and resource allocations for operations workstreams. Report operational performance—including financials, progress, quality, and risks—to leadership and executive sponsors. Required Qualifications Bachelor’s degree minimum.

Minimum 7 years of program/project management experience in operations or service delivery, preferably in health, dental, or insurance domains. Experience with process improvement methodologies (Lean, Six Sigma) and tools (Jira, Smartsheet). Preferred Qualifications Proven track record of managing complex, multi-workstream operational programs.

Strong stakeholder management skills, with experience influencing and coordinating delivery across matrixed teams and senior partners. Excellent communication and facilitation skills. Ability to interpret data, reporting, and process requirements and translate them into practical delivery plans and decision-ready insights.

Comfortable working in dynamic environments with evolving priorities. Leadership Competencies Operational Excellence: Strong focus on process optimization and measurable outcomes. Strategic Thinking: Ability to connect operational initiatives to broader business strategy.

Influence & Collaboration: Skilled at building relationships across business, technology, and operations teams. Change Leadership: Proven ability to lead operational change and drive adoption. Decision-Making Under Uncertainty: Comfortable making informed decisions in complex environments.

Measures of Success On-Time Delivery: Achieve key operational milestones within agreed timelines. Budget Adherence: Maintain costs within approved thresholds. Risk Management: Proactive identification and mitigation of operational risks.

Stakeholder Satisfaction: Positive feedback on communication, governance, and transparency. Quality of Outcomes: Operational processes optimized for efficiency and scalability. #LI-HYBRID Location Halifax, Nova Scotia Working Arrangement Hybrid Salary Range $79,700.00 CAD - $129,700.00 CAD Benefits Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. Equal Opportunity Statement 宏利是平等機會僱主 在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [email protected]。 #J-18808-Ljbffr