Product Manager

**Job Description:****About SEKO**SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing.

We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.**KEY ACCOUNTABILITIES INCLUDE**:* Demonstrate a full grasp of SEKO’s business model, sales process, distribution channels, supply chain, and profitability levers and drive improvements to them.* Craft product development strategy based on consumer research, analytical data, user engagement statistics, transactional history and more.* Develop and implement product strategies consistent with company vision* Ensure a balanced portfolio with new opportunities to innovate and grow.* Continually monitor portfolio (what is working, what is not, why, and what are we doing about it)* Define and analyze metrics that inform the success of products* Actively engage in discussions and business management with alliances and partnerships* Establish a deep and active understanding of the competition (with respect to products, strategy, service programs, relationships, business models, etc.)* Working hand in hand with a dedicated development team and tracking closely the progress of the product and feature development to deliver in time, quality, and budget* Participate in the development of a safe and healthy workplace. Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures.

Co-operate with management in its fulfilment of its legislative obligations.* Other duties as assigned by management.**Key Duties and Responsibilities****Strategic Ownership & Governance*** **Own the Product Roadmap**: Define and maintain the CargoWise development strategy. Create a transparent rolling roadmap that aligns system capabilities with broader business objectives.* **Research & Development**: Keep abreast of new application features, ensuring that they are well understood and taken on by the business as appropriate.* **Backlog & Requirement Management**: Act as the gatekeeper for the platform. Collaborate with stakeholders to gather requirements, writing detailed user stories and acceptance criteria to prioritise high-value features over low-impact changes.* **Structured Release Management**: Orchestrate the deployment of new features and configuration updates to a regular release cycle, ensuring rigorous User Acceptance Testing (UAT) in sandbox environments prior to production release if required.* **Standardised Operation**: Maintain global consistency in configuration to prevent gaps between international operating units.**Technical Operations & Support*** **L2 Escalation Management**: Support technical incidents that the L1 desk cannot resolve independently.

Ensure service continuity and rapid communication in the event of outages.* **Optimisation & Transparency**: Devise data-driven methods to monitor system usage and proactively audit and enhance the same.* **Business Process Optimisation**: Lead on changes through proactive training pathways and transparent communication (SOPs, Release Notes) to support user readiness.* **Compliance & Governance**: Ensure adherence to legal guidelines and internal governance frameworks.**Qualifications and Key Skills**The requirements listed below are representative of the knowledge, skill and/or ability required to perform functions required of the role**Technical Expertise*** **CargoWise Authority**: Must have 3+ years of experience managing CargoWise in an administrative capacity. Must possess sufficient knowledge of system configuration to handle L2 troubleshooting.* **SQL Proficiency**: Must be comfortable reading and writing SQL code to query databases, validate data structures during debugging, and assist with advanced reporting or integration issues.* **Problem-Solving Methodology**: Demonstrated ability to diagnose multi-layered application issues. Move beyond simple fixes by identifying the underlying cause of recurring L2 support tickets.

Implement permanent configuration or process fixes to reduce ticket volume over time.* **Programme Enablement**: Must have experience managing technical solutions for programs, including a track record of implementing new systems and resolving critical operational blockers.**Behavioral Competencies*** **Product Mindset**: Strong analytical skills with the ability to use data to drive prioritisation. Must be able to balance the immediate needs of L2 support escalations against the long-term requirements of the strategic roadmap.* **Confident Communication**: Must possess an assertive and direct communication style. The ability to manage expectations, say "no" to low-value requests, and present clear ROI cases to executive leadership is essential.* **Leadership & Collaboration**: Demonstrated experience leading high-functioning, cross-functional project teams.

Must be able to establish effective working relationships with internal technical resources and external partners to speed up conflict resolution.**Other Duties**Other Duties will include, but not limited to:* Apply and practice unit rules and regulations and comply with contractual requirements and handbook policies.* To apply and practice Health and Safety instructions and regulations* To apply all Statutory requirements as instructed* Always promote exemplary customer service* Undertake a programme of personal development in line with the company process* To protect and ensure the security of the building and the goods and items within it.* Undertake any other duty deemed reasonable by your manager**Working Conditions**The role is advertised as office based and will be subject to typical office hours – Monday to Friday. The role will require occasional domestic or international travel.As a global organisation, staff at SEKO Logistics may be required to attend conference calls outside of normal office hours when planning around international time zones.Periodically, the candidate may also be asked to be available outside of normal working hours during critical phases of new deployments.The job holder is required to adequately manage themselves day-to-day and to communicate any excessive capacity demand to their line manager.**Physical and Language Requirements**This role requires a basic standard of physical health and fitness, including:* good vision, good hearing, and mobility* ability to get to the office locations as required without company assistance* strong command of the English language**Additional Information**This job description sets out the current duties of the post that may vary from time to time without changing the general character of the post or the level of responsibility entailed.Agreement to this job description does not confirm employment status. Employment or worker status will be confirmed alongside all notable terms, within the offer letter and contract of engagement or worker agreement.**Compensation and Benefits**Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation.

Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional #J-18808-Ljbffr