Product Manager

Product Manager One of our leading client is looking for Product Manager in Phoenix AZ. Responsibilities Credit card authorization experience preferred. Understand business objectives and customer needs, identify creative ways to leverage capabilities, and develop innovative solutions to meet those needs.

Work closely with Technology as key partner interfacing back with business teams to be responsible for and ensure best-in-class delivery and customer outcomes. Primary liaison between the Company and contracted third party servicing Partners. Establishes and maintains effective working relationships with the product operations team.

Monitors and improves processes related to third party servicing to minimize risks and to ensure corporate reputation remains intact. Conducts contract testing to ensure compliance with AEMP 10 requirements. Oversees and evaluates the implementation of new products and services offered by Company at each third-party vendor to ensure quality.

Collaborate effectively with all stakeholders and partners to ensure regulatory compliance. Partner with Operation Excellence, Business, Product Management teams among others to identify gaps, create new processes and streamline processes. Strong analytical discipline, solution-oriented mindset, and focus on outcomes.

Strong project/product management skills and demonstrated ability to manage multiple business priorities. Ability to build strong relationships, communicate effectively and lead through influence. Knowledge of Third-party monitoring, SLA tracking / Progress reporting and Process controls.

Responsible to ensure supplier compliance of AXP standards/requirements. Drive departmental standards and audit / review remediation. Serve as an escalation point for Partner related issues and incidents.

Knowledge of Third-party lifecycle activities Pre-contract, Post-Contract and Termination. Demonstrated ability to quickly adapt to changing circumstances with a will to win. Identify opportunities to build dashboard and support leadership with regular updates. #J-18808-Ljbffr