Product Delivery Analyst

Join Manulife Wealth as a Product Delivery Analyst to help deliver exceptional experiences for our advisors and clients. As part of our Continuous Delivery organization, you’ll combine your business and technical analysis skills to deliver strategic product initiatives and improve processes that support digital solutions. Acting as the voice of both the business and the customer, you will collaborate with cross-functional teams to ensure that our products are both viable and feasible, while consistently delivering value to our users.

This is a senior individual contributor role requiring a high degree of autonomy, sound judgment, and the ability to influence outcomes across business and technology teams without direct authority. This dynamic role offers an exciting opportunity to influence strategy, drive continuous improvement in user journeys, and enhance our digital ecosystem. If you thrive in a collaborative environment, enjoy solving complex challenges elegantly, and want to help shape the future of advisor and customer interactions, we invite you to apply and join us in delivering meaningful change!

Responsibilities Product Discovery and Strategy: Contribute to the development of product strategy by providing insights from user feedback and competitive analysis. Make recommendations to management for reengineering business processes to achieve greater efficiency. Produce comprehensive business reports that improve decision-making speed and drive feature prioritization.

Identify trends and opportunities for improvement that align with the company's strategic goals and objectives. Assist in updating product roadmaps to reflect strategic goals, key opportunities and market insights. Align stakeholder needs with product strategy and roadmap priorities through effective collaboration.

Product Delivery and Implementation: Collaborate with stakeholders to conduct business analysis, gathering and documenting detailed business requirements and specifications. Facilitate clear and effective communication of business requirements to team members, including systems and management teams. Contribute to the product development process by writing user stories, organizing and prioritizing the product backlog, and running trade-offs.

Design and implement test plans and test cases, evaluating outcomes to ensure effective implementation of business solutions. Leverage tools like Jira and actively participate in agile ceremonies to refine backlog and ensure timely delivery. Communicate delivery progress and maintain alignment goals and timelines Conduct user acceptance testing to ensure delivered features meet quality standards and requirements.

Data-Driven Insights and Strategic Decisions: Analyze data from multiple sources to resolve conflicts and deliver actionable insights. Analyze product performance and usage data to identify trends and inform decisions. Collaborate with data teams to ensure accurate and timely data collection.

Change Management and Go-to-Market Activities: Support the execution of change management and go-to-market strategies for product rollouts. Address stakeholder needs during change initiatives to ensure smooth adoption. Partner with cross-functional teams to develop communication materials and create relevant training sessions and product demos.

Leadership and Stakeholder Alignment: Build strong relationships with stakeholders such as Operations, Technology, Compensation, Finance, and third‑party vendors to enhance processes and drive continuous improvements. Use frameworks like SWOT Analysis, RACI Matrix and OKRs to guide strategic decisions. What we are looking for (required) Experience: 3–5 years in business analysis or a related product management field with a consistent track record of delivering successful changes to digital products/projects within complex or regulated environments.

Language Skills: Bilingual (French and English) required. Ability to work effectively with French‑ and English‑speaking stakeholders, including advisors, clients, and internal partners across Manulife. Education: Bachelor's degree in business, finance, information technology or an equivalent field.

Skills: Excellent analytical, problem‑solving, and decision‑making skills. Adept at formulating business requirements and user stories, then testing/validating results. Communication: Exceptional communication and interpersonal skills, both verbal and written, with the ability to facilitate cross‑departmental collaboration and effectively convey complex information.

Stakeholder Management: Skills in engaging and leading stakeholders to align product vision and strategy to ensure project alignment and success. Market Research: Knowledge of market research methodologies, including data collection, analysis, and competitor analysis. Product Lifecycle: Knowledge of digital product lifecycle from ideation through requirements, testing/validation to deployment.

Collaboration: Ability to collaborate with Business, Operations and Technology teams to develop solutions. Data Analysis Proficiency: Experience with data analysis tools, including advanced Excel skills (such as pivot tables, VLOOKUP, and data visualization), and familiarity with SQL to extract and analyze data from databases. Data Visualization Proficiency: Experience with data visualization tools like Power BI or Tableau is preferred, with the ability to create and interpret complex reports and dashboards.

Data-Driven Decisions: Ability to demonstrate data analytics to advise product decisions and optimize performance. Technical Skills: Experience applying project management and product management tools such as Jira or Rally to manage product backlogs, roadmaps, user stories, sprint planning, issues management, generating reports and identifying areas for improvement. What we are looking for (preferred) Wealth Management Experience: 3-5 years demonstrated experience supporting digital products or initiatives within a Wealth Management or Advisory business, ideally within a Canadian investment dealership environment (e.g., advisor platforms, client onboarding, account servicing, compensation, compliance, or regulatory workflows).

Familiarity with advisor and client journeys in organizations such as Manulife Wealth or similar wealth dealerships is a strong asset. AI Familiarity: Familiarity with the latest AI trends and technologies is a plus. Agile Proficiency: Shown talent in agile methodologies, such as Lean, Scrum, and Kanban, with a focus on iterative approaches that drive business outcomes and enhance adoption.

Process Improvement: Experience with process improvement methodologies like Six Sigma or Lean is an asset. Certifications: Preferred certifications include Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP). Financial Services: Familiarity with financial services industry operations and regulatory requirements.

Numerical & Data Integrity Expertise: Strong numeracy skills, with proficiency in data manipulation and reconciliation. Project Management: Strong project management skills, including the ability to manage timelines, create Gannt charts, allocate resources, track action items Change Management: Familiarity with formal change management approaches and digital engagement strategies. When you join our team: We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。 マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [email protected]までご連絡をお願いします。 Referenced Salary Location CAN, Nova Scotia, Halifax, 2727 Joseph Howe Drive Working Arrangement ハイブリッド勤務 Salary range is expected to be between $71,475.00 CAD - $119,125.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #J-18808-Ljbffr