Pharmacy Manager

Overview Job Summary Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures.

Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.

Job Summary Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures.

Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.

Responsibilities Patient Experience Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience. Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care and Walgreens service traits.

Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens, thereby promoting the shift of the Walgreen’s pharmacy role from transactional to interpersonal. Participates in events reflecting the communities served as requested by Store Manager, Healthcare Supervisor, or District Manager.

Operations Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products. Refers to the medical provider, as needed, to ensure medication is taken correctly and health needs are addressed. Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.

Reviews, interprets, and accurately dispenses prescribed medications, as required. Ensures the pharmacy operates in accordance with regulations, company policies and standards. Establishes procedures that promote efficient workflow, including overseeing staff scheduling, assigning roles, coordinating activities, and soliciting team member suggestions.

Responsible for opening and closing the pharmacy and shift changes. Ensures the use of Good Faith Dispensing elements in conjunction with state and federal controlled substance laws when filling prescriptions. Collaborates with Store Manager to define and develop new strategic business opportunities.

Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers. Ensures insurance claims are processed accurately to prevent payment rejections. Resolves patient issues by working with insurance companies and medical providers and participating in third party audits.

Follows up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies. Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services. Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues.

In virtual environments, conducts virtual product review by following company procedures and guidelines. Manages maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment, and layout changes to ensure a functional and efficient pharmacy. Prepares and submits records, reports, and other documentation as required by state and federal laws to run the pharmacy business.

People & Performance Management Collaborates with Store Manager on pharmacy staff hiring, disciplinary actions, and termination as necessary, ensuring compliance with employment laws. Promotes teamwork and a shared vision; monitors and recognizes improvements in pharmacy staff by implementing rewards programs. Oversees training and formal performance reviews.

Identifies high potential team members and collaborates with Store Manager on career progression. Addresses employee relations concerns and maintains morale by addressing complaints and conflicts and ensuring positive employee management relationships. Training & Personal Development Maintains required licensing/credentialing/certification as established by federal and state regulations.

Maintains and enhances knowledge related to pharmacy and healthcare; pursues best practices to enhance business acumen and pharmacy performance. Completes education credits and training as required by the Company. Seeks professional development by monitoring own performance and leveraging mentors and coaches.

Communications Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff. Business Performance Management Analyzes performance data including pharmacy financials, customer service, and inventory. Manages asset protection activities and oversees inventory management.

Identifies performance trends and opportunities for improvement. Business Planning Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Promotes the pharmacy business and supports growth opportunities.

Basic Qualifications BS in Pharmacy or Pharm D Degree from an accredited educational institution. Current pharmacist licensure in the states within the district. Certified Immunizer or willing to become an immunizer within 90 days of hire.

At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems and insurance billing. Some states may require more specific experience. Experience with prescription dispensing activities and knowledge of state and federal controlled substance laws.

An average rating of at least 3.0 on leadership behaviors on the last performance review if on file, and no written disciplinary actions in the last 12 months (Internal candidates only). About Walgreens Founded in 1901, Walgreens proudly serves customers and patients across its stores. Walgreens has team members and is committed to being the first choice for pharmacy, retail and health services.

Preferred Qualifications Supervisory experience planning, organizing, and directing the work of pharmacy staff. At least 6 months pharmacy experience with Walgreen Co. An average rating of 3.7 or above on the leadership behaviors on the last performance review if one is on file.

An Equal Opportunity Employer, including disability/veterans. We will consider employment of qualified applicants with arrest and conviction records. Salary information is provided to promote pay transparency and equal employment opportunities at Walgreens.

The actual salary will depend on geography, skills, education, experience, and other factors. This role will remain open until filled. For benefits, visit jobs.walgreens.com/benefits.

Salary Range: Pharmacist Hourly Pay Range $69.05-$81.20 #J-18808-Ljbffr