Payments Analyst

Responsibilities:

• Monitor, analyse and produce executive reports on the overall performance of the payment system - failures, trends and forecasts
• Responsible for the execution of day-to-day reconciliation, chargebacks and root cause analysis and client management processes related to tfPay
• Guide/Advise customers on how to adopt our Payment solution correctly; review / respond / resolve customers’ issues and enquiries via emails
• Actively investigate, support and optimise payment flows to improve conversion rates and throughput
• Expand the adoption of Travelfusion Payment with the existing and new customers, ensuring an increase in bookings made through our tfPay system; make sure the targets are achieved
• Create and maintain project plans, GANTT charts and timelines together with documentations
• Manage all incidents and downtimes
• Act as a point of contact for customers, suppliers and payment providers for their enquiries and escalations
• Monitor our internal alerts, elevate and resolve them
• Update internal documentation, keep the team posted on changes
• Create clear dashboards, reports on the performance of the Travelfusion Payment solution, trends, failure reasons
• Contribute to process documentation, SOPs, best practices and continuous improvements

Requirements

• 2-3 years experience in Fintech, payments or related analytical role
• Strong numerical and analytical skills; expert user of Excel
• A degree in Finance, Economics, Information Systems or a related field is an added bonus

Core Competencies

Demonstrates strong analytical and numerical skills to monitor and optimize payment systems, ensuring effective client management and incident resolution. Proficient in creating executive reports and project documentation to support continuous improvement in payment solutions.

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