Payment Processor, ISP and ISBO

What Youll Be Doing (position summary):

The Payment Processor, ISP/ISBO, is responsible for the day-to-day review and processing of payments for domestic and overseas clients, ensuring accurate and timely delivery of payment commitments. The role supports end to end processing, maintains high data integrity, and upholds client satisfaction while meeting productivity and service level standards.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

• Process corrections and amendments to payment information to ensure data accuracy and timely execution
• Repair Swift payments in IWS, ensuring accuracy and completeness for further review by verification team
• Review and validate payment information in IWS to reconcile against corresponding transactions in ASG portal. Ensure completeness of information, and correct missing or inaccurate details as required
• Liaise with internal partners to resolve discrepancies and ensure customer satisfaction
• Organize and prioritize workload to meet deadlines and handle critical transactions efficiently
• Stay updated on internal and external changes affecting payment operations
• Assist in departmental initiatives and projects for continuous improvement
• Identify and recommend routine improvements to processes and services
• Identify and escalate issues requiring further analysis or investigation
• Maintain system access and confidential material in strict compliance with audit requirements

CROSS-FUNCTIONAL RELATIONSHIPS:

• Regular interaction with internal CIBC employees, teams, and departments to obtain, provide, and clarify information

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls

AUTHORITIES/DECISION RIGHTS:

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes to enhance operational efficiency and effectiveness

JOB DIMENSIONS:

• Processes high volumes of domestic and international payments daily, ensuring accuracy, compliance, and timely completion within established service level agreements and key performance indicators

Experience: 2+ years of experience

Who You Are (skills/qualifications):

• Bachelor's degree in Business, Accounting, Finance, or a related field preferred; equivalent work experience may be considered
• 2+ years of experience in the financial services industry, preferably in payment or treasury operations
• Proficiency in English (written and verbal)

Must Have Skills:

• Familiarity with internal CIBC systems and applications (e.g., COINS Foreign Exchange)
• Good keyboarding (minimum 50 wpm) and PC skills
• Strong knowledge of payment and treasury operations, processes, and standards
• Effective communication, interpersonal, and teamwork skills with the ability to build trust
• Strong organizational skills with the ability to prioritize workload in a high-volume environment
• Analytical and systematic thinking, with sound reasoning, results orientation, and initiative
• Independent judgment and decision-making skills, including appropriate escalation
• Ability to work well under pressure with excellent attention to accuracy and detail
• Commitment to confidentiality and the ability to handle sensitive information in accordance with CIBC policies, business ethics, and regulatory standards
• Understanding of business process design and risk management

About CIBC:

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the centre of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, were proud to drive progress for our clients and our communities.

Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the centre of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.