Patient Care Specialist (BDS)

Job Title: Executive – Patient Care Specialist

Location: Sector – 14, Gurugram

Experience: 0–2 Years

Working Days: 6

Shift & Week-off: Rotational

Qualifications: BDS

Position Overview:

At HexaHealth, we are hiring an Executive – Patient Care Specialist who will connect with patients, counsel them, and guide them throughout their surgical journey. The role involves advising patients about HexaHealth services, understanding their needs, coordinating consultations with the right doctors and hospitals, and directly contributing to revenue generation.

What Our Expectations Are:

• Patient-centric attitude
• Ability to handle multiple tasks effectively
• Proactive & determined mindset
• Strong problem-solving skills
• Excellent communication skills
• Flexibility & Adaptability

What You Will Do:

As Patient Care Specialist, you will serve as a crucial link between the company and our patients. Your primary responsibilities will include:

• Patient Engagement & Education:- Conduct structured discussions, clearly explaining HexaHealth’s specialized services to ensure patients understand the benefits and support available for high-acuity care.
• Personalized Recommendations:- Assess patient health profiles to recommend suitable specialists and hospitals, coordinating their consultation and ongoing treatment journey.
• Medical Report Guidance:- Review and explain patient reports confidently, using your knowledge to clarify treatment options and address patient concerns.
• Continuous Patient Support:- Guide patients through each stage of their healthcare process, offering empathetic support and resolving queries to ensure a positive experience.
• Building Healthcare Partnerships:- Develop strong connections with hospital network & doctors to deepen your expertise, allowing you to offer well-informed patient support.
• Revenue & Patient Conversion Impact:- Drive patient engagement effectively, contributing to conversion rates and revenue growth by supporting well-informed healthcare decisions.

About HexaHealth:

At HexaHealth, we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.

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