Client Services and Administration

Company Description

Synergetic Communication Inc. is a debt collection agency focused on combining a customer-centric approach with advanced technology to achieve effective delinquent account recovery. The company emphasizes innovation, using modern tools and streamlined processes to improve efficiency, transparency, and communication. Its compliance-driven operations aim to foster trust and satisfaction among both clients and consumers.

Team members are expected to balance strong results with respectful, empathetic interactions. Synergetic Communication Inc. is committed to redefining industry standards by aligning technology, communication, and positive consumer experiences.

Role Description

We are expanding our Client Services and Administration team with multiple full-time, on-site openings based in Gurugram, India. This team is the operational and compliance backbone of the business, supporting consumer interactions, data integrity, training delivery, quality assurance, audit readiness, and platform uptime. Candidates are encouraged to apply once and indicate in their application which function best matches their experience; we will consider applicants across all openings.

Open Functions

Consumer Disputes - Research, document, and resolve consumer disputes end to end. Review account histories, gather supporting documentation, prepare written responses within regulatory timeframes, and escalate issues that require compliance or legal review.

Data Entry - Accurately enter, validate, and maintain account and consumer records across internal platforms. Reconcile incoming client files, correct data discrepancies, and maintain the record quality that downstream reporting and compliance depend on.

Learning Management System Admin (LMS) - Administer the company learning platform: build and publish courses, manage user accounts and permissions, assign and track required compliance training, troubleshoot learner issues, and report on completion rates and certification status.

Quality Call Scoring - Monitor and score recorded consumer calls against quality and compliance scorecards. Document findings, identify coaching opportunities and trends, and partner with operations leadership to raise consistency across the floor.

Internal Audit Testwork - Execute internal audit test procedures across operational and compliance controls. Pull and review samples, document evidence and exceptions, prepare clear workpapers, and support remediation tracking through to closure.

System Monitoring Admin - Monitor production systems, dialer platforms, and scheduled processes for availability and errors. Track alerts, run daily health checks, log and escalate incidents, and maintain monitoring documentation and shift handoff notes.

Qualifications

• Strong written and verbal English communication skills, with the ability to document work clearly and professionally.
• Solid computer proficiency, including Microsoft Excel and Word, and comfort learning new business platforms quickly.
• High attention to detail and accuracy when working with records, documentation, and consumer data.
• Ability to follow defined procedures, meet deadlines, and work within a regulated, compliance-focused environment.
• Sound judgment in handling confidential and sensitive consumer information.
• Ability to work on-site in Gurugram, India, on assigned shifts, and to collaborate with operations, compliance, and management teams.
• Bachelor's degree in Business Administration, Commerce, Information Technology, or a related field, or equivalent practical experience.
• Prior experience in BPO, collections, financial services, customer service, quality assurance, audit, or systems administration is an advantage.
• Function-specific experience is preferred but not required: dispute handling or complaints for Consumer Disputes; high-volume data processing for Data Entry; LMS or training coordination for LMS Admin; QA scorecards or call monitoring for Quality Call Scoring; audit or controls testing for Internal Audit Testwork; monitoring tools, ticketing, or basic SQL for System Monitoring Admin.

Please indicate your preferred function or functions in your application.