Patient Care Advisor

Job Description: The Field Counsellor will work with the PSP team to support patient enrolment in the program and adherence towards prescribed therapy.

Responsibilities:

Broad Area- 1: Responsible for End-to-End engagement for the designated therapy area.

• Meeting patients in the OPD for the counselling session• Coordinating with hospital staff for patient enrollment and documentation support

• Ensuring compliance towards monthly deployment plan including ex-station and out-station visits

• Report adverse event/ market complaints as per the SOP.

• Connect with patients in regular intervals as per the laid-out touchpoints.

• Responsible to track and ensure patient adherence to the therapy.

• Manage the compliance and adherence of patients enrolled.

• Review and take approvals for financial deviations

• Should be able to empathize with patients

• Provide patient support by coordinating with other stake holders

• Ensure patient data entry in CRM tool with required details to be filled as per brand requirement

• Handle patient queries and providing response from pre-defined FAQs

Broad Area -2: Operational Roles and Responsibilities

• Develop good rapport with physicians.

• Capture details related to Adverse Drug Reactions reported in pre-defined templates within in the designated TAT.

• Receive regular feedback from team managers and undergo program related training and on the job training on a regular basis

• Reporting accurate data to reporting manager on pre-defined timelines and in structured manner

• Attending Review calls / Meets with client / internal Leads at regular intervals

• Should have good oral and written communication in English and vernacular language.

• Should be flexible to adapt and travel on Adhoc work related requirements.

• Should be a self-starter and capable of working in team.

• Coordinate and Run review for work allocated with clients, internal teams as assigned.

• Execute Small/Medium size Project Tasks and scheduled.

• Participate in People Practices.

• Receive regular feedback from team members (from clients as well) and undergo program related training and on the job training on a regular basis

• Coordination with internal stakeholders to run the operations seamlessly

• Working on email and on call queries.

• Adherence to SLA.

Requirements:

• Up to 2 years of relevant experience in patient counselling

• Education: Any Educational Background or Any similar Life science graduate

• Working knowledge of MS Office