Ops Process Trainer- Retail

Job Role: Ops Process Trainer (Retail)

Location: Chennai

Job Responsibilities:

• Design, develop, and deliver operations/process training modules across all retail formats.
• Conduct regular training sessions for store managers, floor staff, and backend support teams.
• Build SOPs for operational efficiency, customer service, hygiene standards, inventory management, etc.
• Monitor and evaluate the effectiveness of training programs through audits and store visits.
• Work closely with the operations and HR teams to identify process gaps and implement corrective actions.
• Conduct onboarding training for new joiners and refresher programs for existing staff.
• Drive a culture of continuous learning and service excellence.
• Maintain detailed records of training schedules, attendance, and feedback.

Candidate Expectations:

• Minimum 8 years of experience in Retail Operations Training or Process Training.
• Prior experience in QSR brands or large-format retail preferred.