Service Engineer - Chiller

Role Overview:

Key Responsibilities – Service Engineer

• Install, commission, and configure laboratory equipment and industrial/laboratory chillers at client sites, ensuring proper setup as per technical specifications.

• Conduct site inspections prior to installation to assess requirements such as power supply, space, and environmental conditions.

• Perform routine preventive maintenance (PM) activities as per schedule to ensure optimal performance and minimize downtime.

• Handle breakdown maintenance efficiently by identifying root causes and implementing corrective actions.

• Diagnose and troubleshoot issues related to electrical systems, mechanical components, and refrigeration circuits (compressors, condensers, evaporators, expansion valves, etc.).

• Use appropriate tools and testing equipment to identify faults and ensure accurate repairs.

• Monitor and analyze chiller performance, including temperature stability, pressure levels, gas flow, and cooling efficiency, and recommend improvements where required.

• Maintain detailed service reports, maintenance logs, and checklists for all service activities; update internal systems/CRM on a regular basis.

• Ensure proper documentation of service history, spare parts usage, and customer feedback.

• Coordinate with internal teams and external vendors for procurement of spare parts and ensure timely availability of required materials.

• Follow up on pending parts and ensure minimal delay in service delivery.

• Provide technical support and guidance to customers on equipment usage, basic troubleshooting, and maintenance practices.

• Build and maintain strong relationships with clients to ensure high levels of customer satisfaction.

• Ensure timely closure of service requests/complaints within defined TAT and maintain service quality standards.

• Escalate critical issues to senior management or technical teams when required.

• Adhere to safety standards and protocols while handling equipment, especially refrigeration  systems and electrical components.

• Ensure compliance with company policies and industry regulations.

• Support installation and service activities across multiple locations, including travel when required.