Operations Support Manager

A newly created opportunity has opened up at Eastgate Shopping Centre for someone looking to broaden their experience across operations, facilities, compliance and tenant engagement.

You’ll be working closely with the Centre Director and Deputy Centre Director as part of the core management team, taking ownership across a genuinely varied remit including:

• Health & Safety management, inspections, audits and compliance
• Tenant inspections, retailer liaison and H&S guidance
• Emergency procedures, incident reporting and RiskWise administration
• Supporting shop fits, planned works and contractor activity
• Utilities, recharges, invoicing and wider operational administration
• Managing the centre’s administration team
• Supporting commercialisation activity and wider day-to-day operations
• Duty management, including a 1-in-4 weekend rota

Eastgate itself is in a strong position, with very high occupancy, significant leasing activity behind it and further development underway, including a new health centre.

For someone currently working in retail property, facilities management, operations or Health & Safety, this could be a great opportunity to step into a role with more ownership, visibility and exposure to the wider running of a shopping centre.

You’ll need to be comfortable balancing detail with people - someone who can deal with compliance, reporting, H&S systems and administration, but is equally happy walking the centre, speaking with occupiers, working with contractors and solving problems as they arise.

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