Operations Manager

Job Description Job Description Salary: $5,000-$5,560/mo Operations Manager (Salem Adult) Full-time | Exempt Starting Salary: $5,000 $5,560/month; dependent upon experience, education, and qualifications Lead programs. Build teams. Own outcomes.

Work Unlimited is hiring an Operations Manager to oversee multiple 24-hour residential programs supporting adolescents and adults with intellectual and developmental disabilities. This is a leadership role with real operational responsibility. You will guide program managers, ensure compliance, and step in when programs need direct support.

If you are comfortable leading in fast-moving environments, solving problems in real time, and holding high standards, this role offers the opportunity to make a measurable impact across multiple homes. What Youll Do As an Operations Manager, you will be responsible for the overall performance of a group of residential programs, including quality of care, compliance, staffing stability, and team development. Leadership & Oversight Supervise and develop Residential Program Managers and lead staff Provide coaching, accountability, and performance management Build strong, consistent leadership across multiple homes Operations & Quality Oversee scheduling structures, staffing alignment, and overtime control Monitor documentation, data integrity, and service delivery through Therap and QA processes Ensure compliance with Oregon Administrative Rules and licensing requirements Lead preparation for licensing reviews and plans of correction Program Stability & Support Step in to directly manage homes during vacancies, transitions, or instability Provide hands-on leadership in employee supervision, service coordination, and behavior support when needed Support recruitment and hiring to maintain fully staffed, stable programs Health, Safety, and Compliance Maintain safe environments for both individuals and employees Ensure follow-through on incident reporting, behavior plans, and medical oversight Participate in administrative on-call rotation What Were Looking For We are looking for someone who can manage both people and systems, and who is comfortable being accountable for outcomes across multiple programs.

Required Experience managing a 24-hour residential program or similar environment Experience supervising employees, preferably supervisors or lead staff Strong working knowledge of compliance, documentation, and service delivery expectations Preferred Bachelors degree in Psychology, Social Work, Human Services, Education, or related field OIS Instructor, or ability to obtain Certifications OIS Level IF First Aid/CPR Ability to pass DHS background check What to Expect in This Role This is not a desk-only leadership position. Operations Managers are expected to stay closely connected to their programs and teams. You will respond to real-time challenges, including staffing gaps and program needs You will work evenings, weekends, or provide support outside of standard hours as part of on-call rotation You will work in environments that can be fast-paced, loud, and occasionally unpredictable You will be exposed to challenging behaviors and will support teams in maintaining safe and consistent responses Compensation Starting salary: $5,000$5,560/month, depending on experience, education, and qualifications Structured wage tiers based on relevant experience and leadership background Opportunities for wage growth beyond initial placement as you develop in the role Benefits Up to $1,500/month ($18,000/year) in employer-funded health coverage for you and your dependents Dental, vision, and life insurance 160 hours of flexible paid time off annually for salaried employees Generous vacation accrual with carryover, increasing with tenure Paid holidays and sick leave Lifestyle Spending Account (LSA) Employee Assistance Program (EAP) Ongoing training and leadership development Opportunities for advancement within a growing organization Why Join Us?

Leadership role with direct impact on program quality and team success Clear structure for growth and development Mission-driven work supporting individuals with complex needs Collaborative leadership team focused on improvement and accountability Opportunity to improve lives and strengthen teams every day Ready to make a difference? If you are looking for a leadership role where you can build strong teams, improve systems, and make a measurable difference, we encourage you to apply.